Customer Testimonials
The sales manager Jeffrey and service rep. Dan, as well as the service manager which unfortunately i didnt get his name but Are really great people to deal with, they were very attentive to my issues and took care of them right away, I will stay a loyal customer of this dealershp thanks to them!!
Devan has the best customer service i have ever seen they did excellent job with my 2020 acura rdx i am impressed with the amazing work i would say this was the best dealership of acura
Over the many years I've had my 2008 Acura TL serviced have I found the staff to be pleasant, helpful, informative and thorough. I would highly recommend Devan Acura of Norwalk to anyone interested in buying, leasing or servicing an Acura.
I have been with Devan Acura over 20 years my service advisors are always very pleasant, and helpful when it comes to fixing my vehicles. They offer excellent customer support, and service.
Devan has been servicing my two MDXs for nearly 15 years. Excellent customer support, service, customer lounge - as well as timeliness. As an example - I had a service issue with my MDX today and Devan was able to get me an appointment and resolution within the same day!
Rick Ottavi was the salesman and did an excellent job providing all the information I requested. Overall, I would say this was a very pleasant buying experience.
I purchased a ’19 MDX A-Spec from Westchester of Acura in 2021. Fast forward, 18 months…. The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few tries and finally it started but now gear won’t shift. Called Westchester and was advised I can go to any Acura dealer since the car is still under warranty ( I am from CT). So, I took it into Devon Acura in Norwalk, I don’t know if it was the worst mistake or an eye opener; 3 weeks later and $1600 out of pocket, because ...
At the end of the day, what dealership would you really recommend? I guess, like everything in life, one ought to be extra careful when dealing with auto dealers - with regards to Devan Acura in Norwalk, CT - I have lost complete confidence in their ability to service your car honestly, they are only concerned with making money (a la, the printer cartridge model). I got my car serviced recently, gypped is the word that comes to mind..... will be super extra careful next I go to a dealership - I was made to spend money on stuff that ...
Excellent customer support, service, and timeliness! Everyone was helpful, patient, and committed to fixing my service issue. Thank you!
Everyone is a consumer. When we go shopping, we see a price and ask ourselves is this a fair price and can I afford it. However, when it comes to purchasing a car, we see the price and then we ask ourselves, how can we keep ourselves from being cheated and gouged on price. In general, nobody begrudges anyone from making a profit either. The fact that dealerships are making record profits, charging 10, 15, 20% above MSRP, which is already higher than invoice (what they pay), and treating customers as though they are doing the customers a favor in selling them a ...
Excellent service experience, I have Always brought my suv to to this dealership for service. Donato is excellent. I will always bring my car here for service.
Terrible experience - arrogant sales staff who does not shy away from insulting customers if they are exploring best alternatives for value for their money. Never considering this dealership again.
We had a wonderful experience working with Rick Ottavi at Devan Acura. Ric is very pleasant, knowledgeable and patient. My wife Trina and I are very pleased with the information provided by Rick and also the final purchase. Thanks Ric and Devan Acura
Would buy from them again , great customer service and honest price m. Dealership worked with the finance company to secure my deal and won by being customer obsessed.
Go to any other Acura Dealership,,,,, They do not look out for their customers!! Total crooks.. Buyer beware.. Management are very shady people. Avoid this Dealership!!!!!!
I started going to Devon Acura in 2012. I have had nothing but great service. Ask for Nick. He always takes good care of you. In 2016 my shocks went out very early, only 50,000 miles. Unfortunately they were our of warranty due to the age of the car. However, they made a special call to Acura asking them to make an exception due to the low miles. They got them covered, saving me a lot of money. Reading the reviews it looks like they had some troubles in 2012 but I can say that they have gone out of their way to take ...
First off I bought my car from here, never again! Dropped my car off for a regular oil change like I’ve done before. Go to pick up my car and I notice that there’s a dent in the car. Not the biggest but it’s pretty noticeable. Service manager Jon started off kind with me saying this should take 30 mins to go back into the tape. Later he started to get defensive once I started asking things like who drove my car, how could you not see my car when I dropped it off and why did you ...
Everyone is so nice to deal with at Devan Acura. And we especially love the service department. We have purchased two MDX’s there and both times were great.
I brought my car to Devan at the recommendation of a friend for service. I had been in a minor accident and after the body shop that worked on my car had it for almost 3 weeks, it felt as though it was pulling to the right, even though the invoice said an alignment was done on my car. When I questioned the body shop, the owner got a little nasty that I questioned his work so I didn't want to go back to him. John was very professional and did a thorough job of having one of his technicians ...
They are the absolute best, and very knowledgeable. Quick to respond when called upon to do so. Will definitely be back in the future. I’ve been doing business with this firm to many years.
Dealer is always professional and thorough and has taken good care of me as well as my car over 8 years now. I will use them again.
Yes My lease was updAnd after exploring other options I went back to Acura I’ve had success with Acura for the last 10 years
We actually visited the shop to look at the same car that the previous person who left the comment about 2015 Acura MDX. I was giving them a chance to explain what happened to the car. Surprisingly, Katie and Joe (store manager) well received my feedback, and they were very honest about the car history. They showed all the documents about the work they have done on this car. They did send the car to fix cosmetically. And my husband and I both tested the car and it ran smoothly. Katie is an expert, and she showed me how to use ...
We were shopping for 2015 Acura MDX. We found this Acura and drove 70 miles to see it. It was supposed to be a Certified Acura with a little bit over 16,000 miles. What the experience... the wheels were very damaged, The tires were used in 80%. One of the tires was visibaly damaged with the cut. With only 16,000 miles it was impossible for the tires to be that used. There were scratches and dents on the bumper and side doors. And this was supposed be a Certified wehicle...... good luck
Once you buy a car from them and they have your money, they could care less about their customer service. I bought a brand new car, which was never inspected properly. I know this because once I got on the highway the tires felt as if they were going to fly off. They replaced all my tires the next day. With less than 3000 miles on my car, a bubble appeared in my rear tire. Knowning I had not hit anything I asked for it to be replaced, they refused to contact the manufacturer (after the issues with my first set ...
I have owned Escalade, Navigator, Infinity and now to my dismay an Acura. Please beware when you purchase from this dealership, the service department is horrible. They do not give you true estimates as to the time car needs for service on numerous occasions. They seem to think if they offer you a loaner vehicle than there is no urgency in returning your car. My car has sat for days before I received any information. As well as zero communication as to when my car would be even remotely close to being finished. I have had to call and track ...
I have the probably the worst experience during servicing my 2014 MDX at Devan Acura. After they changed oil and after I arrived home, I found that oil is leaking from under the car in my garage. Leak was coming from improperly installed oil filter. I was going to loose engine, if I took a longer trip. They do not have properly trained technicians even to do a simple service like changing oil, and I believe there no oversight of what those techs are doing.
The best place! Fumi was very helpful didnt feel no pressure to buy anything. Very very honest with fees and additional costs. Will definitely recommend!!
Dan in sales and Cindy in service went above and beyond for me! Great place! Amazing deal on a used car, honest and 0 run around. I visited 7 different car dealers before coming here. The negative ratings in no way shape or form represent this dealership. The major pros are: No pressure Unexpected extras Service with a smile GREAT waiting area Generous deals And so many more! Thank you Cindy Miranda, Dan LaRusso and Mohab Elhammamy! I will be back for my free oil changes and in the very far future, another Acura from Devan Acura of Norwalk!
I had the worst experience at Devan Acura that I've ever had in my life regarding purchasing a car. Dan LaRusso is the nastiest most unprofessional sales rep I have ever met. My mother had a very poor experience with Devan a few years back ironically trying to purchase a TL and went to Curry instead. However, because I'm from Norwalk so after calling around to multiple dealerships and comparing prices I decided to go to Devan first because they are my home dealership. I was looking for a black 2012 TL and there were very few left as ...
Brought my car in for a FREE oil change which ends up costing me what they estimate as $499.00. They did the oil change and As I found out the next day jammed the hood of the car where OT would no longer open. Brought the car back and Clyde the service rep said it was fixed It just needed to be cleaned. Only problem I now found after bringing the car home,once I locked it with the remote, the beep and light flash which usually Signals the car is locked, now doesn't work. Brought the car back during ...
Please do not go to this dealership. They will make your car worse then when it goes in save your self the stress, I dont know how these people are in bussiness I guess by ripping people off. Horrible Horrible mechanics DO NOT TAKE YOUR CAR THERE FOR SERVICE! I got my car towed to this dealership. They did not fix/relpace anything that they said they would but still charged me for the parts and labor...thank you acura thank you
Acura MDX 2012. Went in for a service quote on a standard maintainence (notes 1, 2, 3). Filters, oil changes, rotation came out to a total price of $600. Are you kidding me? Some thing shady is going on here.
Devan Acura sent me a coupon for a free oil change. I brought my car in on Friday, August 27th. On Monday, August 30th I drove 10 miles to work and when I arrived at my parking garage the oil light flashed, then stayed lit. I called Devan to tell them and they sent a rep to my work. He looked at the car and the entire bottom of the car was covered in oil. The oil filter fell out, a seal had broken, and the car motor was empty of oil. Devan towed the car to their shop. The service ...
Poor service in all areas!!! Wasn't able to connect with a salesperson after multiple phone calls and wasn't called back after multiple messages.
I went to see a used Acura RL with my family. I was approached by Fumi Muto. He seemed too brief and apathetic when talking to us. He took us towards the vehicle and opened up the doors. We had a look. I then came back and asked Fumi if he could accompany us for a test drive. Because it is a used vehicle with 62k+ miles on it already, we were just concerned and thought it would be prudent to have someone from the dealership present inside the vehicle. Fumi first said "I cannot go outside the dealership ...
I took my car for a recall on the airbag. The service advisor told me the car needed a ingitior and a bulb for driver side at 1280. The night before light was working fine. Kinda suspicious .
I have an MDX that is coming off lease this month. I called Devan Acura and wanted to schedule a date to drop off the vehicle. I was told that since I did not buy the car there that they couldn't accept the vehicle. Rick was quite unfriendly through this conversation, but did tell me he would talk to his manager. About 30 min later I received a call from a Rick. He asked me "what can I do for you SIR?!" Totally with an obnoxious tone. I asked if this was the same Rick I just talked ...
I just attempted to make an appointment to have my oil changed. The whole process / phone conversation was absurd. From asking for my vin and not being able to make an appointment without it (who carries their vin # around with them) to not booking appointments for oil changes after 2pm on Fridays when the service department hours listed on the website state that service is open until 5pm. I could see if the later appointments were already booked but I was specifically told we don't schedule oil changes after 2pm. Needless to say I ended up not booking an ...
Dan - the sales guy got very confrontational when I said I would like to buy the new TL, but had to see competitors' offers prior to commitment. Of course after which I decided NOT to buy from them, and when he found out I bought from a different dealer, he called me to tell me "not to ever take my new Acura over there for service" followed by bunch of harassment and swears. I hung up and am sure never taking my car there for service. I followed up with Acura of USA headquarters with an official ...
We shopped several dealers to get best price they became rude when we would not buy right away and explained We wanted to shop around. Even if they had given us the best price we wouldn't of purchased from them because they put other dealers down and made us feel very uncomfortable. Sales person was rude and made this a very uncomforatable experience for us.
Devan Acura - NO ! bunch of phonies....<br>These people subscribe to the totally idiotic theory --- "if you are not our friend then you are our enemy"<br>Had a big argument/ with the OWNER (!) and sales guy yesterday...because I did not buy from them...they denied me service ("we can't give you service...(repeat)" - I wanted ACURA WARRANTY service) - just straight turned me away - there's a tint of discrimination going on too! Very very disappointing