Customer Testimonials

Ok, I love this shop! Oil changes for LIFE when you buy a car is an awesome perk! The people are nice and the service they provide is top notch!

My son purchased an Acura RDX w/Tech a year ago and worked with Sales Rep. Rick Ottavi throughout the entire process. Rick was extremely experienced regarding his knowledge of the vehicle as well as being very professional, honest and personable throughout the entire sales process. Rick also explained every element of the purchase and financing process as well as quoting an honest trade in value for my sons Acura TL. When the final numbers for the purchase were tallied, Rick went over every single detail that went into determining what the final price of the vehicle was to the ... Read More

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DealerRater - Dec 15, 2025

My son purchased an Acura RDX w/Tech a year ago and worked with Sales Rep. Rick Ottavi throughout the entire process. Rick was extremely experienced regarding his knowledge of the vehicle as well as being very professional, honest and personable throughout the entire sales process. Rick also explained every element of the purchase and financing process as well as quoting an honest trade in value for my sons Acura TL. When the final numbers for the purchase were tallied, Rick went over every single detail that went into determining what the final price of the vehicle was to the penny. There were no hidden fees or "surprises" and he never tried to upsell us on anything extra, but did explain some optional Acura programs, warranties options should my son choose to utilize any of them in the future. The customer service from Rick Ottavi and Devon Acura was so good, I acquired a 2025 Acura w/Tech in December 2025 for my wife and dealt with Rick Ottavi again throughout the entire process. My wife and I received the same exceptional customer service that my son and I received a year before. Rick took care of every detail including contacting my insurance company to acquire the new insurance cards for the vehicle. It should be noted that I live in the center of the State of Connecticut and visited four (4) other Acura dealerships that are very close to my home. The other sales reps I dealt were not even close to providing me with answers to my questions regarding pricing or providing me answers as to why pricing and financing was different from dealership to dealership. I travel an hour to Devon Acura from my home in order to deal with Rick Ottavi and the staff there because of the exceptional customer service I receive. This will also include where I take my vehicle for service based upon the service my son has received for his RDX. If I purchase another vehicle in the future, it will be from Rick Ottavi at Devon Acura.

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Service Dept experience across the board was perfect. Friendly, timely, loner car, accomdating in every manner. We did not buy our car from Devan, not for of any reason, they just didn't have the one we wanted. We have been using the dealership we bought it from for service and they simply just fell short with customer service mainly, really bad serivce, time to get an appointment, and they do not provide loaners. Thanks for providing us with a very pleasant experience.

If you are in the market for an Acura or another used vehicle they have on the lot, I would highly recommend Devan Acura. My son (age 23) was in the market for a newer vehicle. He found one (a 2024 Integra) at Devan Acura. We met with Dan LaRusso. He was personable, caring, straight, honest and there was no pressure at all. He knew the previous car owner b/c clearly they get repeat customers. Dan took the time to educate my son on the pros and cons of financing and took him through how it works as this was his ... Read More

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Google - Aug 21, 2025

If you are in the market for an Acura or another used vehicle they have on the lot, I would highly recommend Devan Acura. My son (age 23) was in the market for a newer vehicle. He found one (a 2024 Integra) at Devan Acura. We met with Dan LaRusso. He was personable, caring, straight, honest and there was no pressure at all. He knew the previous car owner b/c clearly they get repeat customers. Dan took the time to educate my son on the pros and cons of financing and took him through how it works as this was his first "real" car-buying experience. Dan was very fair with his trade-in and was able to work with him on the price of the car he was buying to be in the price range my son was able to afford. We did not intend to commit to buying a car that day since we just started our search, but why look further? We knew we would not have a better experience. We then worked with Jonathan on the financing, etc and he has the same attributes as Dan. Super easy to deal with. He explained everything carefully to my son, reviewed various warranty and protection options and let him make the decision. I wish all car buying experiences could be this way. A+++

My experience with Dan and Jonathan was undoubtably amazing. I seen the car I wanted made the call. Went in sat down with Dan who by the way is no sleezy hagler of a car salesman. He gave me the best price he could. Went and sat with Jonathan and discussed numbers and warranty’s again no pressure just a clear explanation of what everything is after being satisfied with my number I signed and bam was driving off in my first time ever brand new car thank you guys for helping me achieve what I wanted without any bullshit ... Read More

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Google - Jul 10, 2025

My experience with Dan and Jonathan was undoubtably amazing. I seen the car I wanted made the call. Went in sat down with Dan who by the way is no sleezy hagler of a car salesman. He gave me the best price he could. Went and sat with Jonathan and discussed numbers and warranty’s again no pressure just a clear explanation of what everything is after being satisfied with my number I signed and bam was driving off in my first time ever brand new car thank you guys for helping me achieve what I wanted without any bullshit most car dealers offer you

I went in just to look at cars and wasn't planning on buying anything that day. Rick offered assistance when I was ready. After I was done looking I went over to Rick to hear some details and pricing. I was looking at the TLX and the Integra. I drove the Integra first and knew that was the car I wanted. After going over more details, we came to a good agreement and decided to buy the Integra. They didn't have the color I was hoping for but another dealer did. They reached out to the other dealer ... Read More

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Google - Jul 2, 2025

I went in just to look at cars and wasn't planning on buying anything that day. Rick offered assistance when I was ready. After I was done looking I went over to Rick to hear some details and pricing. I was looking at the TLX and the Integra. I drove the Integra first and knew that was the car I wanted. After going over more details, we came to a good agreement and decided to buy the Integra. They didn't have the color I was hoping for but another dealer did. They reached out to the other dealer and found the car was available. The other deal sent over the car, and a few days later I was signing paperwork with Johnathan and driving home with a new 2025 Integra. Rick O and Johnathan were both very professional and very helpful throughout the process. It's now been about 2 weeks since I drove off with the car and I love this car, and I still think about the incredible service I received throughout the process.

My experience at Devan Acura was fantastic. Rick Clark was friendly, knowledgeable and professional. The car buying experience was handled very well! Highly recommend this dealership and Rick specifically.

I visited many dealerships in my search for a car and my experience with Devan Acura was an absolute pleasure. My sales rep Rick Clark was friendly, knowledgeable, and honest. I never felt pressured like I had with other dealers. He made me feel valued as a customer. When I picked up the car, there was a minor issue that hadn't quite been resolved. I should mention that I live almost an hour and half away. The manager Jeff Pearce drove all the way out to me with a rental and then came back the next day with my ... Read More

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Google - Apr 22, 2025

I visited many dealerships in my search for a car and my experience with Devan Acura was an absolute pleasure. My sales rep Rick Clark was friendly, knowledgeable, and honest. I never felt pressured like I had with other dealers. He made me feel valued as a customer. When I picked up the car, there was a minor issue that hadn't quite been resolved. I should mention that I live almost an hour and half away. The manager Jeff Pearce drove all the way out to me with a rental and then came back the next day with my car. Not only was the minor issue fixed, but they put on new front brakes and rotors for free. Devan Acura's customer service was exceptional. I highly recommend a visit if you are on the market for a car.

I think it's time I write Devan Acura a review. I bought a 2014 acura mdx from somewhere else in 2017 with 43,000 miles. I had taken it to milford acura at first as it was closer to my home but did not have great experiences there. In July 2018 I gave Devan Acura a try and I've been very impressed ever since. It's April 2025 and to this day I have not had any real issues with their service department. Every repair has been done right the first time, every issue they diagnose is properly diagnosed. A few times they had ... Read More

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Google - Apr 16, 2025

I think it's time I write Devan Acura a review. I bought a 2014 acura mdx from somewhere else in 2017 with 43,000 miles. I had taken it to milford acura at first as it was closer to my home but did not have great experiences there. In July 2018 I gave Devan Acura a try and I've been very impressed ever since. It's April 2025 and to this day I have not had any real issues with their service department. Every repair has been done right the first time, every issue they diagnose is properly diagnosed. A few times they had taken 2-3 hours on an oil change but whenever that happened they also didnt charge me for it(!?!?). I can't guarantee that will happen for you but at least 3 times(probably 5?) it happened like that for me. My mdx now has 347,000 miles and runs pretty well. I set up an appointment for an oil change last night for 12:30pm today but when I got there, they didn't have it on the schedule. I checked my email and realized I had set the appointment for Acura of milford. I asked them at Devan if they could fit me in. They offered to do it with no issues at all. In all the mechanics shops I've been to in the million plus miles I've driven Devan has been the only place that hasn't done me wrong a single time. I checked with them today and I've been here 37 times (mostly oil changes as you can imagine with 347k miles). The most visits to any service between all my vehicles and the least complaints. Check my reviews I complain about every place 😂 but I can't find anything to complain about here.

Very fast very good very good service

The sales manager Jeffrey and service rep. Dan, as well as the service manager which unfortunately i didnt get his name but Are really great people to deal with, they were very attentive to my issues and took care of them right away, I will stay a loyal customer of this dealershp thanks to them!!

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It was my first time bringing my Infinity for service to this dealership. The service department was impeccable and so impressive. From the time I walked in the door I was greeted with multiple smiles. Vanessa who assisted me was so ethical, professional, and warm welcoming like I’ve known her for years. Because of Vanessa Crespo, her associates, and mechanics I found a home for my vehicle. This service department is definitely “The Gold Standard “ in the business. Thank you so very much.

Fast service and great staff! Dan was exceptional, he went above and beyond to solve my car problems and even helpedme navigate the DMV website. He was a huge help, incredibly patient and just an overall great guy to work with. I know my car is in good hands with Devan Acura!

Wonderful service from salesman Dan and GM Jeff as we purchased a used MDX. Highly recommend this dealership.

Devan has the best customer service i have ever seen they did excellent job with my 2020 acura rdx i am impressed with the amazing work i would say this was the best dealership of acura

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Over the many years I've had my 2008 Acura TL serviced have I found the staff to be pleasant, helpful, informative and thorough. I would highly recommend Devan Acura of Norwalk to anyone interested in buying, leasing or servicing an Acura.

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very kind staff and 100 percent great service!!

Easy experience from the sale process to picking up the car. Great job again.

This review is for a car purchase. I worked with Rick Clark. Normally I don't write reviews but my experience here was so good and different than almost any customer experience I’ve had that I feel I have to give them a shot out. From the moment I walked in Rick Clark greeted me like a gentleman and helped me with the car I was interested in. He was patient, very knowledgeable and super pleasant to deal with and maybe most importantly for me, he was totally transparent with the numbers. He's been there for 20 years and ... Read More

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Google - Oct 3, 2023

This review is for a car purchase. I worked with Rick Clark. Normally I don't write reviews but my experience here was so good and different than almost any customer experience I’ve had that I feel I have to give them a shot out. From the moment I walked in Rick Clark greeted me like a gentleman and helped me with the car I was interested in. He was patient, very knowledgeable and super pleasant to deal with and maybe most importantly for me, he was totally transparent with the numbers. He's been there for 20 years and he certainly knows how to treat a customer - the ultimate professional! I am an analytical and skeptical shopper so I wanted to get all the numbers and all the fees, etc., and compute the payments and square the figures against an online auto calculator. Rick was fully transparent without me even having to push him to be so. On his own he provided a detailed spreadsheet with all the figures disclosed, everything!! All without going to his manager even once - he had it all at his fingertips! Simple! Beautiful! Only God knows why other dealerships still do all the silly dance and show of going to the 'manager' for the numbers or only having partial numbers to provide, this includes the other Acura dealerships in the area.. Long story short, if you are buying a car, you defintely want to deal with a guy like Rick, he went above and beyond to take care of me, delivered the deal that he offered me and even managed to get the color my wife wanted from another dealership within a few days of my decision to get the car. I give Devan Acura and Rick a 10/10! Excellent!

The best dealership honest and fairc

The service of this car dealership is really good. Ricky is a very good and skilled person. He will not raise the price casually again. The prices quoted are real and he is a trustworthy friend.

Jeffery and Rick were very pleasant during my lease renewal and had me in a new car very quickly. The whole process was seamless.

I went to Acura to compare the price of the MDX against the 3 other trucks I was only considering buying. I walked out with an MDX the same day. I buy cars obviously for the product itself but also for the way the people at the dealership present the vehicle and the principles both them and the dealership stand on. Rick is the perfect example of the experience every person should have at car dealerships in general. He was honest, transparent and loved where he worked for 20+ years. That statement itself already speaks to the principles of this Dealership. I ... Read More

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Google - Jun 27, 2023

I went to Acura to compare the price of the MDX against the 3 other trucks I was only considering buying. I walked out with an MDX the same day. I buy cars obviously for the product itself but also for the way the people at the dealership present the vehicle and the principles both them and the dealership stand on. Rick is the perfect example of the experience every person should have at car dealerships in general. He was honest, transparent and loved where he worked for 20+ years. That statement itself already speaks to the principles of this Dealership. I have had 20 years of experience buying cars for both myself, my wife and others and this experience was so perfect, I don't think Ill ever be able to compare to my previous. Unless they stop making Acura's, its going to be tough to move away from this dealership in the future. Big thank you to Rick and the staff for such a perfect transaction. As being someone new to the area, it was truly a great experience I cant rave about enough.

Best acura dealership. Had an issue with my motor and got it replaced within a week or 2 with warranty. Customer service is the best. Would recommend this dealer 100%. Experience with them is always great. Free oil change and wash for life once you purchase a car with them.

My experiencing purchasing the car was unbeatable. However, Acura makes servicing the car incredibly long winded but not by fault of the dealership. Everyone I encountered was always patient, and compassionate towards me, an impatient, very stressed and confused customer. Thank you to Rick(my salesperson), Donato and Doug in the service department for their kindness in what I’m sure can be crazy work days.

Always meets my needs

I have been with Devan Acura over 20 years my service advisors are always very pleasant, and helpful when it comes to fixing my vehicles. They offer excellent customer support, and service.

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The best brand and dealership around. Purchased my fourth Acura today. Rick Clark is my guy. Professional, funny and gets what I need done, when I need it. We’ve become really good friends over the past 15 years.

Devan has been servicing my two MDXs for nearly 15 years. Excellent customer support, service, customer lounge - as well as timeliness. As an example - I had a service issue with my MDX today and Devan was able to get me an appointment and resolution within the same day!

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Rick Ottavi was the salesman and did an excellent job providing all the information I requested. Overall, I would say this was a very pleasant buying experience.

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Had an amazing experience here buying my 2023 MDX. Hopefully this relationship continues so splendidly for awhile. I have a feeling it will what with the free oil changes and car washes! Rick Clark was our salesman and a total gentleman and the most un-selly salesman ever. Just like a good friend you'd hang out with who happens to have access to awesome cars for you.

I purchased a ’19 MDX A-Spec from Westchester of Acura in 2021. Fast forward, 18 months…. The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few tries and finally it started but now gear won’t shift. Called Westchester and was advised I can go to any Acura dealer since the car is still under warranty ( I am from CT). So, I took it into Devon Acura in Norwalk, I don’t know if it was the worst mistake or an eye opener; 3 weeks later and $1600 out of pocket, because ... Read More

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DealerRater - Jan 28, 2023

I purchased a ’19 MDX A-Spec from Westchester of Acura in 2021. Fast forward, 18 months…. The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few tries and finally it started but now gear won’t shift. Called Westchester and was advised I can go to any Acura dealer since the car is still under warranty ( I am from CT). So, I took it into Devon Acura in Norwalk, I don’t know if it was the worst mistake or an eye opener; 3 weeks later and $1600 out of pocket, because Devon of Acura advised me the car had previously been in an accident and had collision repair work done on the car which was not noted to Carfax the manufacturer warranty voids! 2 HUGE legit Acura Dealers on he says, she says… I then went to Westchester Acura and advise them of the issue as Devon of Acura did not repair the car as it stalled again on the highway not even 24 hours after I took it off the lot and was told I should have just had the car tolled to the original Dealer for repair or I can bring it back to them to diagnosis free of charge. The car sat in your lot for 3 weeks!!!! And I paid over $1k for labor and $400 for parts????... I called Acura warranty and was advise this is a idle recall on the car ! A friend who is also a mechanic advise this also sounds like Acura’s KNOWN issue with the electrical component failure.

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At the end of the day, what dealership would you really recommend? I guess, like everything in life, one ought to be extra careful when dealing with auto dealers - with regards to Devan Acura in Norwalk, CT - I have lost complete confidence in their ability to service your car honestly, they are only concerned with making money (a la, the printer cartridge model). I got my car serviced recently, gypped is the word that comes to mind..... will be super extra careful next I go to a dealership - I was made to spend money on stuff that ... Read More

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DealerRater - Dec 30, 2022

At the end of the day, what dealership would you really recommend? I guess, like everything in life, one ought to be extra careful when dealing with auto dealers - with regards to Devan Acura in Norwalk, CT - I have lost complete confidence in their ability to service your car honestly, they are only concerned with making money (a la, the printer cartridge model). I got my car serviced recently, gypped is the word that comes to mind..... will be super extra careful next I go to a dealership - I was made to spend money on stuff that I really did not ne

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Excellent customer support, service, and timeliness! Everyone was helpful, patient, and committed to fixing my service issue. Thank you!

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I am impressed by the top class Service I received today. I walked in and was assisted immediately with my vehicle. I have to say Dan Pangia was just hands down awesome! Very thorough with explaining the diagnostic and just had a caring attitude. Thanks!

Everyone is a consumer. When we go shopping, we see a price and ask ourselves is this a fair price and can I afford it. However, when it comes to purchasing a car, we see the price and then we ask ourselves, how can we keep ourselves from being cheated and gouged on price. In general, nobody begrudges anyone from making a profit either. The fact that dealerships are making record profits, charging 10, 15, 20% above MSRP, which is already higher than invoice (what they pay), and treating customers as though they are doing the customers a favor in selling them a ... Read More

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Google - May 3, 2022

Everyone is a consumer. When we go shopping, we see a price and ask ourselves is this a fair price and can I afford it. However, when it comes to purchasing a car, we see the price and then we ask ourselves, how can we keep ourselves from being cheated and gouged on price. In general, nobody begrudges anyone from making a profit either. The fact that dealerships are making record profits, charging 10, 15, 20% above MSRP, which is already higher than invoice (what they pay), and treating customers as though they are doing the customers a favor in selling them a car, it makes the whole experience absolutely lousy. Devan Acura does not do that. They're the exact opposite. Daniel LaRusso and Rick Ottavi are straightforward. They know the cars inside and out. You're not talking to someone who knows less about the cars than you do. You're interested in a vehicle and a price quote? They'll talk to you about it on the phone. They're not saying come on down to the dealership and then we'll go over the numbers. They're not looking to waste your time in the same way they wouldn't want their time wasted. Everyone else charging MSRP + 10 to 20%? They're selling at MSRP. Is selling at MSRP a problem? No, if you've got fewer cars to sell, they have to be sold at a higher price if you want to keep the dealership afloat and let them keep a roof over their heads. Interested in residual value and money factor on a lease? They'll tell you the numbers and won't hide it to try to hide the excess profit margins that other dealers are charging and trying to make. In shopping for a new mid-size SUV for my family, I looked at 7 different makes, and 1-2 models for each make and I communicated with 2-3 dealerships for each manufacturer before settling down on deciding between a Subaru Ascent, Toyota Highlander, Hyundai Palisade, and Acura MDX. I've dealt with 3-5 dealerships for each of these make/models across New Jersey, Connecticut, and New York. Rick and Dan have been straightforward in every communication. They follow the golden rule and treat others the way they would like to be treated themselves. In a world where car dealers are often stereotyped as sleazy salesman, Rick and Dan are a pair of honest guys looking to sell you a good car. These are the right guys to get an Acura from.

Everyone is a consumer. When we go shopping, we see a price and ask ourselves is this a fair price and can I afford it. However, when it comes to purchasing a car, we see the price and then we ask ourselves, how can we keep ourselves from being cheated and gouged on price. In general, nobody begrudges anyone from making a profit either. The fact that dealerships are making record profits, charging 10, 15, 20% above MSRP, which is already higher than invoice (what they pay), and treating customers as though they are doing the customers a favor in selling them a ... Read More

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DealerRater - May 2, 2022

Everyone is a consumer. When we go shopping, we see a price and ask ourselves is this a fair price and can I afford it. However, when it comes to purchasing a car, we see the price and then we ask ourselves, how can we keep ourselves from being cheated and gouged on price. In general, nobody begrudges anyone from making a profit either. The fact that dealerships are making record profits, charging 10, 15, 20% above MSRP, which is already higher than invoice (what they pay), and treating customers as though they are doing the customers a favor in selling them a car, it makes the whole experience absolutely lousy. Devan Acura does not do that. They're the exact opposite. Daniel LaRusso and Rick Ottavi are straightforward. They know the cars inside and out. You're not talking to someone who knows less about the cars than you do. You're interested in a vehicle and a price quote? They'll talk to you about it on the phone. They're not saying come on down to the dealership and then we'll go over the numbers. They're not looking to waste your time in the same way they wouldn't want their time wasted. Everyone else charging MSRP + 10 to 20%? They're selling at MSRP. Is selling at MSRP a problem? No, if you've got fewer cars to sell, they have to be sold at a higher price if you want to keep the dealership afloat and let them keep a roof over their heads. Interested in residual value and money factor on a lease? They'll tell you the numbers and won't hide it to try to hide the excess profit margins that other dealers are charging and trying to make. In shopping for a new mid-size SUV for my family, I looked at 7 different makes, and 1-2 models for each make and I communicated with 2-3 dealerships for each manufacturer before settling down on deciding between a Subaru Ascent, Toyota Highlander, Hyundai Palisade, and Acura MDX. I've dealt with 3-5 dealerships for each of these make/models across New Jersey, Connecticut, and New York. Rick and Dan have been straightforward in every communication. They follow the golden rule and treat others the way they would like to be treated themselves. In a world where car dealers are often stereotyped as sleazy salesman, Rick and Dan are a pair of honest guys looking to sell you a good car. These are the right guys to get an Acura from.

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Great Service from the minute you walk in the door!! I was kept informed and made aware of any other needed work. I am a Happy Customer

Professional and courteous

Excellent service experience, I have Always brought my suv to to this dealership for service. Donato is excellent. I will always bring my car here for service.

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I highly recommend Salesman Dan LaRusso at Devan Acura. I spoke to Dan over the phone and purchased a new 2021 Acura RDX without any stress or aggravation. I was referred to Dan and Devan Acura by family members, all of who had fantastic experiences with their purchase. I was a bit reluctant to make a purchase without going into the dealership, but since I live in Iowa, I had no other choice. The phone experience was excellent, but the delivery to me in Iowa was even better. Top notch service by experienced car professionals. Dan was awesome and did not ... Read More

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Google - Oct 6, 2021

I highly recommend Salesman Dan LaRusso at Devan Acura. I spoke to Dan over the phone and purchased a new 2021 Acura RDX without any stress or aggravation. I was referred to Dan and Devan Acura by family members, all of who had fantastic experiences with their purchase. I was a bit reluctant to make a purchase without going into the dealership, but since I live in Iowa, I had no other choice. The phone experience was excellent, but the delivery to me in Iowa was even better. Top notch service by experienced car professionals. Dan was awesome and did not miss a single detail. I wish I would have done this sooner, because my new RDX is amazing!!! Thank you Dan for the great experience!!! I never thought I would ever say that about a car dealership!!!

Such a courteous group of people here. The entire team make every experience pleasant!

Dan LaRusso is the man you want to buy your next car from. Dan is incredibly honest and exceeds every expectation he sets. He got us a better deal then the other dealerships for our ILX. He said it could take 3 days to get the car transferred to Devon Acura yet had the car within 1 day. He was incredibly responsive and detail oriented throughout the entire process. We literally couldn't ask for or imagine a better experience. Even post purchase Dan has always been there. If your considering an Acura you need to call Devon Acura and ask for ... Read More

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Google - Aug 22, 2021

Dan LaRusso is the man you want to buy your next car from. Dan is incredibly honest and exceeds every expectation he sets. He got us a better deal then the other dealerships for our ILX. He said it could take 3 days to get the car transferred to Devon Acura yet had the car within 1 day. He was incredibly responsive and detail oriented throughout the entire process. We literally couldn't ask for or imagine a better experience. Even post purchase Dan has always been there. If your considering an Acura you need to call Devon Acura and ask for Dan LaRusso!

I purchased an Acura MDX from Dan LaRusso in 2004 and the experience was fantastic. I since retired and moved to Florida and began shopping for a new MDX. The dealerships in Florida lacked professionalism, product knowledge, and I became extremely frustrated with incompetence. I called Devan Acura and found that Dan was still working there after all these years, and that is a rarity in the car business. I told Dan what I wanted to do, and we had a deal put together over the phone within minutes. You have to like that dealership and salesman in order to drive 1200 ... Read More

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Google - Aug 19, 2021

I purchased an Acura MDX from Dan LaRusso in 2004 and the experience was fantastic. I since retired and moved to Florida and began shopping for a new MDX. The dealerships in Florida lacked professionalism, product knowledge, and I became extremely frustrated with incompetence. I called Devan Acura and found that Dan was still working there after all these years, and that is a rarity in the car business. I told Dan what I wanted to do, and we had a deal put together over the phone within minutes. You have to like that dealership and salesman in order to drive 1200 Miles each way. I’m a customer for life now!!! They don’t play stupid games, and the deliver what is promised. Dan did a great job and knows his product, which too, is so rare today. Thank you Dan and Jeff at Devan Acura for top notch performance!!! Update September 30, 2022. Another Fantastic experience here at Devan Acura!!! Certified 2022 MDX in Apex Blue.

My wife brought the vehicle in for service. Said everyone was polite and professional. She had to bring our little dog with her and she said they were very receptive of the dog and ensured the dog had water and plenty of attention. Guess they are pet lovers there. Needless to say it made her day feeling welcomed and got great vehicle service.

Terrible experience - arrogant sales staff who does not shy away from insulting customers if they are exploring best alternatives for value for their money. Never considering this dealership again.

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I have nothing but high praise for this Dealership. Purchased my first Acura from here in 1991 & have been coming back ever since. I have nothing but the highest praise for the Service Department. I appreciate the superb attention that I & my car(s) get when brought here. They really care about their customers. I have worked very closely with Donato, Earl & Ralph in service & yes, I am on a first name basis. They all work to ensure that only the necessary services are performed & the pricing is very fair & competitive. Each time I have ... Read More

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Google - Oct 16, 2020

I have nothing but high praise for this Dealership. Purchased my first Acura from here in 1991 & have been coming back ever since. I have nothing but the highest praise for the Service Department. I appreciate the superb attention that I & my car(s) get when brought here. They really care about their customers. I have worked very closely with Donato, Earl & Ralph in service & yes, I am on a first name basis. They all work to ensure that only the necessary services are performed & the pricing is very fair & competitive. Each time I have brought my car in for service, I am always greeted professionally & courteously. They work very hard to accommodate needs & scheduling. Once everything is completed, I usually check out with Paula at Customer service who is extremely nice. A lot of things other car dealerships are practicing, Devan Acura has been doing for years. I am very grateful for the attention & service provided to me over the years from Sales (Dan) Service (Donato, Earl & Ralph) & Svc Coordinator (Paula). To the others who I see in passing in the waiting area, thank you for always providing a friendly greeting. I will continue to use this Dealership; I only wish I could give them more than 5 stars.

We had a wonderful experience working with Rick Ottavi at Devan Acura. Ric is very pleasant, knowledgeable and patient. My wife Trina and I are very pleased with the information provided by Rick and also the final purchase. Thanks Ric and Devan Acura

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This is the first time I can actually say I am pleased with Acura. I purchased a used 2012 Acura RDX in October of 2019. I arrived to the dealership ready and eager to finally buy my first dealership car. I talked to someone inside about my price range and then he brought me out to take a look at a car someone has just traded in. It seemed like someone nice for my price range, so I caved and decided it would be a good idea. We went back in and started to fill out all the paperwork. They told me ... Read More

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Google - May 5, 2020

This is the first time I can actually say I am pleased with Acura. I purchased a used 2012 Acura RDX in October of 2019. I arrived to the dealership ready and eager to finally buy my first dealership car. I talked to someone inside about my price range and then he brought me out to take a look at a car someone has just traded in. It seemed like someone nice for my price range, so I caved and decided it would be a good idea. We went back in and started to fill out all the paperwork. They told me they wanted to patch up some rips in my seat from the previous owner and change out the fluid and oil. A few days later I was back to pick up my new car. After about a week I started to hear strange noises when I changed gears. About a month into having the car I went back to the dealership expressing my concerns and they told me it was just the sound of the turbo I was hearing. I've never owned a car with turbo so I figured they knew best. I still continued to hear noises which precceeded to get worse and worse. Yet again I brought the car back into be seen. To my surprise they still couldn't "duplicate" the noise I was hearing. So again I left. Now I start to notice a strange noise with my locks. Around this time my maintenance light came (due to needing oil change.) Again I brought the car back. This time the were able to hear the noise coming from the lock system but nothing else. After another visit and oil change they finally realized my swaybar needed to be replaced. I felt as if I should not have to pay for this since I mentioned multiple times I felt like there was something wrong. So they honored my word and took care of the cost which I appreciate. Now I'm back again for yet another oil change. I was greeted by DONATO (hopefully I'm spelling your name right.) He asked me how everything was going since he knew a bit about my situation from being there so many times. So I expressed the frustration I was having. I understand that I bought a used car but all the issues I was having I didn't expect to deal with from buying from a dealership. This time I mention how the patch work on my seat was coming apart and the trim on my back seat had been falling off. (which I never realized because I don't usually ever have passengers in the back). I expressed all my concerns and he actually listened. He went step by step in detail going over all my concerns and even going out to the car to look for himself. He actually seemed to car about my feelings and overall safety. Thank you for your time and patience and for actually making me feel like I was taken care of! Wish I delt with him every time I had an issue. IT'S PEOPLE LIKE DONATO THAT DESERVE A RAISE. THANK YOU!!

Mr. Gonzalez is brilliant in customer service and all employees should learn from him . When a covering lady stressed me out by giving false information about charges he exactly new what to do and turn the situation quickly for excellent again . This dealership should be proud of having an employee like him ! I’m very demanding person and he exceed my needs completely!

Great customer service!!!

Would buy from them again , great customer service and honest price m. Dealership worked with the finance company to secure my deal and won by being customer obsessed.

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98% of car dealerships and their service centers are terrible; dishonest and rude, especially in Manhattan. Devan Acura is part of the 2%! Service in particular is kind, responsible, and responsive taking the time to explain the issues with you car, especially over the phone. I had trouble one day while I was parked in a lot and couldn't start my TL. The service call taker (sorry I forget his name) calmly walked me through, and I was on my way. Thank you!!

Will go back

We have loved having a car from Devan. Very responsive and helpful.

I'll have to start of by saying that I love walking in through the door and seeing Patrice Fortt. I started going to Devan Acura in Norwalk because I wanted to get a remote started on my car. Patrice has given me the BEST!!! customer service. She is very professional, always smiling, nice vibe, willing to help. I then stated bringing my other car and will continue to go to Devan Acura. I don't know her but I love her LOL. Amazing person. Thank you so much Patrice for all your help and effort. You run this place ... Read More

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Google - May 3, 2019

I'll have to start of by saying that I love walking in through the door and seeing Patrice Fortt. I started going to Devan Acura in Norwalk because I wanted to get a remote started on my car. Patrice has given me the BEST!!! customer service. She is very professional, always smiling, nice vibe, willing to help. I then stated bringing my other car and will continue to go to Devan Acura. I don't know her but I love her LOL. Amazing person. Thank you so much Patrice for all your help and effort. You run this place like if you own it 🙂 Thank you a million time.

Wonderful team and very happy with the service.

Brought my Acura (which was purchased from a used car dealer) here for the first time with general conerns about the vehicle. Donato in the service department helped me through everything and even got me into a complimentary rental vehicle for the day. After servicing the vehicle (with no diagnosis fee) they washed the car inside and out!! Very helpful staff.

Go to any other Acura Dealership,,,,, They do not look out for their customers!! Total crooks.. Buyer beware.. Management are very shady people. Avoid this Dealership!!!!!!

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Awesome Customer Service right when you walk into the door... Friendly Staff, Nick is Awesome..

Great service area. Everyone is helpful but they never told me the price until after and I was under the impression the part was covered under warranty. But the dealer is overall very helpful.

I started going to Devon Acura in 2012. I have had nothing but great service. Ask for Nick. He always takes good care of you. In 2016 my shocks went out very early, only 50,000 miles. Unfortunately they were our of warranty due to the age of the car. However, they made a special call to Acura asking them to make an exception due to the low miles. They got them covered, saving me a lot of money. Reading the reviews it looks like they had some troubles in 2012 but I can say that they have gone out of their way to take ... Read More

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DealerRater - Aug 15, 2018

I started going to Devon Acura in 2012. I have had nothing but great service. Ask for Nick. He always takes good care of you. In 2016 my shocks went out very early, only 50,000 miles. Unfortunately they were our of warranty due to the age of the car. However, they made a special call to Acura asking them to make an exception due to the low miles. They got them covered, saving me a lot of money. Reading the reviews it looks like they had some troubles in 2012 but I can say that they have gone out of their way to take care of me during the time I have been using them.

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Incredible people. Service and gate were great beyond words

Very nice and courteous. Thanks for the great job!

Kind, courteous, and thorough. Great dealership.

Very Friendly place !!! Well recommended!!

The service is awesome ! The entire team outstanding 🙂

This is the best group of people you could ever hope to deal with when purchasing a car. Between Joe, Katie, NIck and Jon They moved mountains to help me and I’m certain I walked away with the best deal possible. I do and will continue to recommend them to everyone who asks or needs a car.

Great service and they work with you on the price.

Efficient and prompt.

First off I bought my car from here, never again! Dropped my car off for a regular oil change like I’ve done before. Go to pick up my car and I notice that there’s a dent in the car. Not the biggest but it’s pretty noticeable. Service manager Jon started off kind with me saying this should take 30 mins to go back into the tape. Later he started to get defensive once I started asking things like who drove my car, how could you not see my car when I dropped it off and why did you ... Read More

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DealerRater - Jun 18, 2018

First off I bought my car from here, never again! Dropped my car off for a regular oil change like I’ve done before. Go to pick up my car and I notice that there’s a dent in the car. Not the biggest but it’s pretty noticeable. Service manager Jon started off kind with me saying this should take 30 mins to go back into the tape. Later he started to get defensive once I started asking things like who drove my car, how could you not see my car when I dropped it off and why did you wash it without asking me when it was already clean(cover up 1) Person who drive my car conveniently left @4:30 (cover up 2) and was the only tech to do so. Now I go to my salesman to see who’s the boss because now this is becoming very aggravating and he, jokingly but I took very serious, says “my car gets bumped all the time.” How am I suppose to take that. Talked to GM Amy Teerlick who’s customer service got worse towards the end of the day. So I’ve waited for almost 2 hours and they come to me with a bogus shot of my car with a shadow on it and says” it looks like it was there already.” After that I said I need everyone’s info. She wouldn’t even tell me the name of the person who moved my car. Now I ask her, I’m suppose to pay for this knowing it wasn’t there? and her reply to me was “ that’s why we have insurance, you can’t file a claim with the grocery store if your car got hit by a cart.” My brother and friends were on the phone hearing all of the terrible service they give to loyal customers. Ended up filing an incident report with the police and even the cop says that you can’t tell from that picture that a dent was there. This place just became shady trying to cover their tracks and very unprofessional and won’t get any business from my family or myself again. Go elsewhere

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