Customer Testimonials
My experience with Dan and Jonathan was undoubtably amazing. I seen the car I wanted made the call. Went in sat down with Dan who by the way is no sleezy hagler of a car salesman. He gave me the best price he could. Went and sat with Jonathan and discussed numbers and warranty’s again no pressure just a clear explanation of what everything is after being satisfied with my number I signed and bam was driving off in my first time ever brand new car thank you guys for helping me achieve what I wanted without any bullshit ... Read More Google - Jul 10, 2025
I went in just to look at cars and wasn't planning on buying anything that day. Rick offered assistance when I was ready. After I was done looking I went over to Rick to hear some details and pricing. I was looking at the TLX and the Integra. I drove the Integra first and knew that was the car I wanted. After going over more details, we came to a good agreement and decided to buy the Integra. They didn't have the color I was hoping for but another dealer did. They reached out to the other dealer ... Read More Google - Jul 2, 2025
Devan Acura was great to deal with. Friendly, straightforward, no high pressure sales tactics. I would absolutely buy from them again. Can't say the same for certain other Acura dealers in the state.
My experience at Devan Acura was fantastic. Rick Clark was friendly, knowledgeable and professional. The car buying experience was handled very well! Highly recommend this dealership and Rick specifically.
I visited many dealerships in my search for a car and my experience with Devan Acura was an absolute pleasure. My sales rep Rick Clark was friendly, knowledgeable, and honest. I never felt pressured like I had with other dealers. He made me feel valued as a customer. When I picked up the car, there was a minor issue that hadn't quite been resolved. I should mention that I live almost an hour and half away. The manager Jeff Pearce drove all the way out to me with a rental and then came back the next day with my ... Read More Google - Apr 23, 2025
I think it's time I write Devan Acura a review.
I bought a 2014 acura mdx from somewhere else in 2017 with 43,000 miles. I had taken it to milford acura at first as it was closer to my home but did not have great experiences there. In July 2018 I gave Devan Acura a try and I've been very impressed ever since. It's April 2025 and to this day I have not had any real issues with their service department. Every repair has been done right the first time, every issue they diagnose is properly diagnosed. A few times they had ... Read More Google - Apr 16, 2025
Very fast very good very good service
The sales manager Jeffrey and service rep. Dan, as well as the service manager which unfortunately i didnt get his name but Are really great people to deal with, they were very attentive to my issues and took care of them right away, I will stay a loyal customer of this dealershp thanks to them!!
It was my first time bringing my Infinity for service to this dealership. The service department was impeccable and so impressive. From the time I walked in the door I was greeted with multiple smiles. Vanessa who assisted me was so ethical, professional, and warm welcoming like I’ve known her for years. Because of Vanessa Crespo, her associates, and mechanics I found a home for my vehicle. This service department is definitely “The Gold Standard “ in the business. Thank you so very much.
Fast service and great staff! Dan was exceptional, he went above and beyond to solve my car problems and even helpedme navigate the DMV website. He was a huge help, incredibly patient and just an overall great guy to work with. I know my car is in good hands with Devan Acura!
Wonderful service from salesman Dan and GM Jeff as we purchased a used MDX. Highly recommend this dealership.
Devan has the best customer service i have ever seen they did excellent job with my 2020 acura rdx i am impressed with the amazing work i would say this was the best dealership of acura
Over the many years I've had my 2008 Acura TL serviced have I found the staff to be pleasant, helpful, informative and thorough. I would highly recommend Devan Acura of Norwalk to anyone interested in buying, leasing or servicing an Acura.
Great place to service your acura! Doug is great and always helping me take care of my baby.
very kind staff and 100 percent great service!!
Easy experience from the sale process to picking up the car. Great job again.
This review is for a car purchase. I worked with Rick Clark. Normally I don't write reviews but my experience here was so good and different than almost any customer experience I’ve had that I feel I have to give them a shot out. From the moment I walked in Rick Clark greeted me like a gentleman and helped me with the car I was interested in. He was patient, very knowledgeable and super pleasant to deal with and maybe most importantly for me, he was totally transparent with the numbers. He's been there for 20 years and ... Read More Google - Oct 3, 2023
The best dealership honest and fairc
The service of this car dealership is really good. Ricky is a very good and skilled person. He will not raise the price casually again. The prices quoted are real and he is a trustworthy friend.
Jeffery and Rick were very pleasant during my lease renewal and had me in a new car very quickly. The whole process was seamless.
I went to Acura to compare the price of the MDX against the 3 other trucks I was only considering buying. I walked out with an MDX the same day. I buy cars obviously for the product itself but also for the way the people at the dealership present the vehicle and the principles both them and the dealership stand on. Rick is the perfect example of the experience every person should have at car dealerships in general. He was honest, transparent and loved where he worked for 20+ years. That statement itself already speaks to the principles of this Dealership. I ... Read More Google - Jun 27, 2023
Best acura dealership. Had an issue with my motor and got it replaced within a week or 2 with warranty. Customer service is the best. Would recommend this dealer 100%. Experience with them is always great. Free oil change and wash for life once you purchase a car with them.
My experiencing purchasing the car was unbeatable. However, Acura makes servicing the car incredibly long winded but not by fault of the dealership. Everyone I encountered was always patient, and compassionate towards me, an impatient, very stressed and confused customer. Thank you to Rick(my salesperson), Donato and Doug in the service department for their kindness in what I’m sure can be crazy work days.
Great place! I purchased my car here and wasn’t haggled at all. They were straight forward and the process was very easy. I have since been back a few times for the free oil changes for the life of the car. The service dept team is always personable and remember who you are which I appreciate. I had a small issue with my MDX which was under warranty. They took the car and gave me a loaner which was great. I also appreciate they wash the outside every time you have service done.
Devan Acura is of the utmost professional experience. Very honest. Rick O. my sales person even found me an Acura deal/promotion that saved me a substantial amount of money. Thank you Rick and Devan Acura.
Always meets my needs
I have been with Devan Acura over 20 years my service advisors are always very pleasant, and helpful when it comes to fixing my vehicles. They offer excellent customer support, and service.
The best brand and dealership around. Purchased my fourth Acura today. Rick Clark is my guy. Professional, funny and gets what I need done, when I need it. We’ve become really good friends over the past 15 years.
Devan has been servicing my two MDXs for nearly 15 years. Excellent customer support, service, customer lounge - as well as timeliness. As an example - I had a service issue with my MDX today and Devan was able to get me an appointment and resolution within the same day!
Rick Ottavi was the salesman and did an excellent job providing all the information I requested. Overall, I would say this was a very pleasant buying experience.
Had an amazing experience here buying my 2023 MDX. Hopefully this relationship continues so splendidly for awhile. I have a feeling it will what with the free oil changes and car washes! Rick Clark was our salesman and a total gentleman and the most un-selly salesman ever. Just like a good friend you'd hang out with who happens to have access to awesome cars for you.
I purchased a ’19 MDX A-Spec from Westchester of Acura in 2021. Fast forward, 18 months…. The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few tries and finally it started but now gear won’t shift. Called Westchester and was advised I can go to any Acura dealer since the car is still under warranty ( I am from CT). So, I took it into Devon Acura in Norwalk, I don’t know if it was the worst mistake or an eye opener; 3 weeks later and $1600 out of pocket, because ... Read More DealerRater - Jan 28, 2023
At the end of the day, what dealership would you really recommend? I guess, like everything in life, one ought to be extra careful when dealing with auto dealers - with regards to Devan Acura in Norwalk, CT - I have lost complete confidence in their ability to service your car honestly, they are only concerned with making money (a la, the printer cartridge model). I got my car serviced recently, gypped is the word that comes to mind..... will be super extra careful next I go to a dealership - I was made to spend money on stuff that ... Read More DealerRater - Dec 30, 2022
Excellent customer support, service, and timeliness! Everyone was helpful, patient, and committed to fixing my service issue. Thank you!
I am impressed by the top class Service I received today. I walked in and was assisted immediately with my vehicle. I have to say Dan Pangia was just hands down awesome! Very thorough with explaining the diagnostic and just had a caring attitude. Thanks!
Everyone is a consumer. When we go shopping, we see a price and ask ourselves is this a fair price and can I afford it. However, when it comes to purchasing a car, we see the price and then we ask ourselves, how can we keep ourselves from being cheated and gouged on price. In general, nobody begrudges anyone from making a profit either. The fact that dealerships are making record profits, charging 10, 15, 20% above MSRP, which is already higher than invoice (what they pay), and treating customers as though they are doing the customers a favor in selling them a ... Read More Google - May 3, 2022
Everyone is a consumer. When we go shopping, we see a price and ask ourselves is this a fair price and can I afford it. However, when it comes to purchasing a car, we see the price and then we ask ourselves, how can we keep ourselves from being cheated and gouged on price. In general, nobody begrudges anyone from making a profit either. The fact that dealerships are making record profits, charging 10, 15, 20% above MSRP, which is already higher than invoice (what they pay), and treating customers as though they are doing the customers a favor in selling them a ... Read More DealerRater - May 3, 2022
Great Service from the minute you walk in the door!! I was kept informed and made aware of any other needed work. I am a Happy Customer
Professional and courteous
Excellent service experience, I have Always brought my suv to to this dealership for service. Donato is excellent. I will always bring my car here for service.
I highly recommend Salesman Dan LaRusso at Devan Acura. I spoke to Dan over the phone and purchased a new 2021 Acura RDX without any stress or aggravation. I was referred to Dan and Devan Acura by family members, all of who had fantastic experiences with their purchase. I was a bit reluctant to make a purchase without going into the dealership, but since I live in Iowa, I had no other choice. The phone experience was excellent, but the delivery to me in Iowa was even better. Top notch service by experienced car professionals. Dan was awesome and did not ... Read More Google - Oct 6, 2021
Such a courteous group of people here. The entire team make every experience pleasant!
Dan LaRusso is the man you want to buy your next car from. Dan is incredibly honest and exceeds every expectation he sets. He got us a better deal then the other dealerships for our ILX. He said it could take 3 days to get the car transferred to Devon Acura yet had the car within 1 day.
He was incredibly responsive and detail oriented throughout the entire process. We literally couldn't ask for or imagine a better experience. Even post purchase Dan has always been there.
If your considering an Acura you need to call Devon Acura and ask for ... Read More Google - Aug 22, 2021
I purchased an Acura MDX from Dan LaRusso in 2004 and the experience was fantastic. I since retired and moved to Florida and began shopping for a new MDX. The dealerships in Florida lacked professionalism, product knowledge, and I became extremely frustrated with incompetence. I called Devan Acura and found that Dan was still working there after all these years, and that is a rarity in the car business. I told Dan what I wanted to do, and we had a deal put together over the phone within minutes. You have to like that dealership and salesman in order to drive 1200 ... Read More Google - Aug 19, 2021
My wife brought the vehicle in for service. Said everyone was polite and professional. She had to bring our little dog with her and she said they were very receptive of the dog and ensured the dog had water and plenty of attention. Guess they are pet lovers there. Needless to say it made her day feeling welcomed and got great vehicle service.
Terrible experience - arrogant sales staff who does not shy away from insulting customers if they are exploring best alternatives for value for their money. Never considering this dealership again.
I have nothing but high praise for this Dealership. Purchased my first Acura from here in 1991 & have been coming back ever since. I have nothing but the highest praise for the Service Department. I appreciate the superb attention that I & my car(s) get when brought here. They really care about their customers. I have worked very closely with Donato, Earl & Ralph in service & yes, I am on a first name basis. They all work to ensure that only the necessary services are performed & the pricing is very fair & competitive. Each time I have ... Read More Google - Oct 17, 2020
We had a wonderful experience working with Rick Ottavi at Devan Acura. Ric is very pleasant, knowledgeable and patient. My wife Trina and I are very pleased with the information provided by Rick and also the final purchase. Thanks Ric and Devan Acura
This is the first time I can actually say I am pleased with Acura. I purchased a used 2012 Acura RDX in October of 2019. I arrived to the dealership ready and eager to finally buy my first dealership car. I talked to someone inside about my price range and then he brought me out to take a look at a car someone has just traded in. It seemed like someone nice for my price range, so I caved and decided it would be a good idea. We went back in and started to fill out all the paperwork. They told me ... Read More Google - May 5, 2020
Mr. Gonzalez is brilliant in customer service and all employees should learn from him . When a covering lady stressed me out by giving false information about charges he exactly new what to do and turn the situation quickly for excellent again . This dealership should be proud of having an employee like him ! I’m very demanding person and he exceed my needs completely!
Great customer service!!!
Would buy from them again , great customer service and honest price m. Dealership worked with the finance company to secure my deal and won by being customer obsessed.
98% of car dealerships and their service centers are terrible; dishonest and rude, especially in Manhattan. Devan Acura is part of the 2%! Service in particular is kind, responsible, and responsive taking the time to explain the issues with you car, especially over the phone. I had trouble one day while I was parked in a lot and couldn't start my TL. The service call taker (sorry I forget his name) calmly walked me through, and I was on my way. Thank you!!
Will go back
We have loved having a car from Devan. Very responsive and helpful.
I'll have to start of by saying that I love walking in through the door and seeing Patrice Fortt. I started going to Devan Acura in Norwalk because I wanted to get a remote started on my car. Patrice has given me the BEST!!! customer service. She is very professional, always smiling, nice vibe, willing to help. I then stated bringing my other car and will continue to go to Devan Acura. I don't know her but I love her LOL. Amazing person. Thank you so much Patrice for all your help and effort. You run this place ... Read More Google - May 4, 2019
Wonderful team and very happy with the service.
Brought my Acura (which was purchased from a used car dealer) here for the first time with general conerns about the vehicle. Donato in the service department helped me through everything and even got me into a complimentary rental vehicle for the day. After servicing the vehicle (with no diagnosis fee) they washed the car inside and out!! Very helpful staff.
Go to any other Acura Dealership,,,,, They do not look out for their customers!! Total crooks.. Buyer beware.. Management are very shady people. Avoid this Dealership!!!!!!
Awesome Customer Service right when you walk into the door... Friendly Staff, Nick is Awesome..
Great service area. Everyone is helpful but they never told me the price until after and I was under the impression the part was covered under warranty. But the dealer is overall very helpful.
I started going to Devon Acura in 2012. I have had nothing but great service. Ask for Nick. He always takes good care of you. In 2016 my shocks went out very early, only 50,000 miles. Unfortunately they were our of warranty due to the age of the car. However, they made a special call to Acura asking them to make an exception due to the low miles. They got them covered, saving me a lot of money. Reading the reviews it looks like they had some troubles in 2012 but I can say that they have gone out of their way to take ... Read More DealerRater - Aug 15, 2018
Incredible people. Service and gate were great beyond words
Very nice and courteous. Thanks for the great job!
Kind, courteous, and thorough. Great dealership.
Very Friendly place !!! Well recommended!!
The service is awesome ! The entire team outstanding 🙂
This is the best group of people you could ever hope to deal with when purchasing a car. Between Joe, Katie, NIck and Jon They moved mountains to help me and I’m certain I walked away with the best deal possible. I do and will continue to recommend them to everyone who asks or needs a car.
Great service and they work with you on the price.
Efficient and prompt.
First off I bought my car from here, never again! Dropped my car off for a regular oil change like I’ve done before. Go to pick up my car and I notice that there’s a dent in the car. Not the biggest but it’s pretty noticeable. Service manager Jon started off kind with me saying this should take 30 mins to go back into the tape. Later he started to get defensive once I started asking things like who drove my car, how could you not see my car when I dropped it off and why did you ... Read More DealerRater - Jun 19, 2018