Customer Testimonials

Ok, I love this shop! Oil changes for LIFE when you buy a car is an awesome perk! The people are nice and the service they provide is top notch!

I asked on the phone about a trade in option. First thing I’ve been asked, “why don’t you go back to the original dealer?” Words been used like “that doesn’t make sense” and “I find it strange.” Terrible experience I had on the phone! Very rude phone customer service.

My son purchased an Acura RDX w/Tech a year ago and worked with Sales Rep. Rick Ottavi throughout the entire process. Rick was extremely experienced regarding his knowledge of the vehicle as well as being very professional, honest and personable throughout the entire sales process. Rick also explained every element of the purchase and financing process as well as quoting an honest trade in value for my sons Acura TL. When the final numbers for the purchase were tallied, Rick went over every single detail that went into determining what the final price of the vehicle was to the ... Read More

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DealerRater - Dec 15, 2025

My son purchased an Acura RDX w/Tech a year ago and worked with Sales Rep. Rick Ottavi throughout the entire process. Rick was extremely experienced regarding his knowledge of the vehicle as well as being very professional, honest and personable throughout the entire sales process. Rick also explained every element of the purchase and financing process as well as quoting an honest trade in value for my sons Acura TL. When the final numbers for the purchase were tallied, Rick went over every single detail that went into determining what the final price of the vehicle was to the penny. There were no hidden fees or "surprises" and he never tried to upsell us on anything extra, but did explain some optional Acura programs, warranties options should my son choose to utilize any of them in the future. The customer service from Rick Ottavi and Devon Acura was so good, I acquired a 2025 Acura w/Tech in December 2025 for my wife and dealt with Rick Ottavi again throughout the entire process. My wife and I received the same exceptional customer service that my son and I received a year before. Rick took care of every detail including contacting my insurance company to acquire the new insurance cards for the vehicle. It should be noted that I live in the center of the State of Connecticut and visited four (4) other Acura dealerships that are very close to my home. The other sales reps I dealt were not even close to providing me with answers to my questions regarding pricing or providing me answers as to why pricing and financing was different from dealership to dealership. I travel an hour to Devon Acura from my home in order to deal with Rick Ottavi and the staff there because of the exceptional customer service I receive. This will also include where I take my vehicle for service based upon the service my son has received for his RDX. If I purchase another vehicle in the future, it will be from Rick Ottavi at Devon Acura.

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Service Dept experience across the board was perfect. Friendly, timely, loner car, accomdating in every manner. We did not buy our car from Devan, not for of any reason, they just didn't have the one we wanted. We have been using the dealership we bought it from for service and they simply just fell short with customer service mainly, really bad serivce, time to get an appointment, and they do not provide loaners. Thanks for providing us with a very pleasant experience.

This place needs to do some homework. I simply called with a question about the timing belt for my Acura MDX, and they kept transferring me from one department to another.

If you are in the market for an Acura or another used vehicle they have on the lot, I would highly recommend Devan Acura. My son (age 23) was in the market for a newer vehicle. He found one (a 2024 Integra) at Devan Acura. We met with Dan LaRusso. He was personable, caring, straight, honest and there was no pressure at all. He knew the previous car owner b/c clearly they get repeat customers. Dan took the time to educate my son on the pros and cons of financing and took him through how it works as this was his ... Read More

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Google - Aug 21, 2025

If you are in the market for an Acura or another used vehicle they have on the lot, I would highly recommend Devan Acura. My son (age 23) was in the market for a newer vehicle. He found one (a 2024 Integra) at Devan Acura. We met with Dan LaRusso. He was personable, caring, straight, honest and there was no pressure at all. He knew the previous car owner b/c clearly they get repeat customers. Dan took the time to educate my son on the pros and cons of financing and took him through how it works as this was his first "real" car-buying experience. Dan was very fair with his trade-in and was able to work with him on the price of the car he was buying to be in the price range my son was able to afford. We did not intend to commit to buying a car that day since we just started our search, but why look further? We knew we would not have a better experience. We then worked with Jonathan on the financing, etc and he has the same attributes as Dan. Super easy to deal with. He explained everything carefully to my son, reviewed various warranty and protection options and let him make the decision. I wish all car buying experiences could be this way. A+++

My experience with Dan and Jonathan was undoubtably amazing. I seen the car I wanted made the call. Went in sat down with Dan who by the way is no sleezy hagler of a car salesman. He gave me the best price he could. Went and sat with Jonathan and discussed numbers and warranty’s again no pressure just a clear explanation of what everything is after being satisfied with my number I signed and bam was driving off in my first time ever brand new car thank you guys for helping me achieve what I wanted without any bullshit ... Read More

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Google - Jul 10, 2025

My experience with Dan and Jonathan was undoubtably amazing. I seen the car I wanted made the call. Went in sat down with Dan who by the way is no sleezy hagler of a car salesman. He gave me the best price he could. Went and sat with Jonathan and discussed numbers and warranty’s again no pressure just a clear explanation of what everything is after being satisfied with my number I signed and bam was driving off in my first time ever brand new car thank you guys for helping me achieve what I wanted without any bullshit most car dealers offer you

I went in just to look at cars and wasn't planning on buying anything that day. Rick offered assistance when I was ready. After I was done looking I went over to Rick to hear some details and pricing. I was looking at the TLX and the Integra. I drove the Integra first and knew that was the car I wanted. After going over more details, we came to a good agreement and decided to buy the Integra. They didn't have the color I was hoping for but another dealer did. They reached out to the other dealer ... Read More

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Google - Jul 2, 2025

I went in just to look at cars and wasn't planning on buying anything that day. Rick offered assistance when I was ready. After I was done looking I went over to Rick to hear some details and pricing. I was looking at the TLX and the Integra. I drove the Integra first and knew that was the car I wanted. After going over more details, we came to a good agreement and decided to buy the Integra. They didn't have the color I was hoping for but another dealer did. They reached out to the other dealer and found the car was available. The other deal sent over the car, and a few days later I was signing paperwork with Johnathan and driving home with a new 2025 Integra. Rick O and Johnathan were both very professional and very helpful throughout the process. It's now been about 2 weeks since I drove off with the car and I love this car, and I still think about the incredible service I received throughout the process.

I bought this car about a month ago, took it back to them a few times told him it was something wrong with the rotors. After my third attempt they found out something was wrong with the rotors. Told me they put on brand new rotors and front brakes, which was a lie Swap tires now every time I drive about 23 mph without accelerating you feel like something is rubbing took it back to them and they told me they don’t feel anything had a mechanic drive it and he told me he feel it and they still haven’... Read More

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Google - May 11, 2025

I bought this car about a month ago, took it back to them a few times told him it was something wrong with the rotors. After my third attempt they found out something was wrong with the rotors. Told me they put on brand new rotors and front brakes, which was a lie Swap tires now every time I drive about 23 mph without accelerating you feel like something is rubbing took it back to them and they told me they don’t feel anything had a mechanic drive it and he told me he feel it and they still haven’t fixed my car yet I’m disappointed because I bought it certified and my car is not driving smooth at all

My experience at Devan Acura was fantastic. Rick Clark was friendly, knowledgeable and professional. The car buying experience was handled very well! Highly recommend this dealership and Rick specifically.

I visited many dealerships in my search for a car and my experience with Devan Acura was an absolute pleasure. My sales rep Rick Clark was friendly, knowledgeable, and honest. I never felt pressured like I had with other dealers. He made me feel valued as a customer. When I picked up the car, there was a minor issue that hadn't quite been resolved. I should mention that I live almost an hour and half away. The manager Jeff Pearce drove all the way out to me with a rental and then came back the next day with my ... Read More

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Google - Apr 22, 2025

I visited many dealerships in my search for a car and my experience with Devan Acura was an absolute pleasure. My sales rep Rick Clark was friendly, knowledgeable, and honest. I never felt pressured like I had with other dealers. He made me feel valued as a customer. When I picked up the car, there was a minor issue that hadn't quite been resolved. I should mention that I live almost an hour and half away. The manager Jeff Pearce drove all the way out to me with a rental and then came back the next day with my car. Not only was the minor issue fixed, but they put on new front brakes and rotors for free. Devan Acura's customer service was exceptional. I highly recommend a visit if you are on the market for a car.

I think it's time I write Devan Acura a review. I bought a 2014 acura mdx from somewhere else in 2017 with 43,000 miles. I had taken it to milford acura at first as it was closer to my home but did not have great experiences there. In July 2018 I gave Devan Acura a try and I've been very impressed ever since. It's April 2025 and to this day I have not had any real issues with their service department. Every repair has been done right the first time, every issue they diagnose is properly diagnosed. A few times they had ... Read More

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Google - Apr 16, 2025

I think it's time I write Devan Acura a review. I bought a 2014 acura mdx from somewhere else in 2017 with 43,000 miles. I had taken it to milford acura at first as it was closer to my home but did not have great experiences there. In July 2018 I gave Devan Acura a try and I've been very impressed ever since. It's April 2025 and to this day I have not had any real issues with their service department. Every repair has been done right the first time, every issue they diagnose is properly diagnosed. A few times they had taken 2-3 hours on an oil change but whenever that happened they also didnt charge me for it(!?!?). I can't guarantee that will happen for you but at least 3 times(probably 5?) it happened like that for me. My mdx now has 347,000 miles and runs pretty well. I set up an appointment for an oil change last night for 12:30pm today but when I got there, they didn't have it on the schedule. I checked my email and realized I had set the appointment for Acura of milford. I asked them at Devan if they could fit me in. They offered to do it with no issues at all. In all the mechanics shops I've been to in the million plus miles I've driven Devan has been the only place that hasn't done me wrong a single time. I checked with them today and I've been here 37 times (mostly oil changes as you can imagine with 347k miles). The most visits to any service between all my vehicles and the least complaints. Check my reviews I complain about every place 😂 but I can't find anything to complain about here.

I called one of the sales guys, at 10:28 in the morning today he’s really rude and unprofessional and he loved to just argue and his main focus to Win in the-conversation not to sell me the car and I was only asking for the car price and if they can do a little bit better in the car price and somehow this is makes him upset I never experienced this at any dealership in my life. This is the first. everywhere I go, they will do whatever it takes to work with you to buy a car and make ... Read More

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Google - Mar 29, 2025

I called one of the sales guys, at 10:28 in the morning today he’s really rude and unprofessional and he loved to just argue and his main focus to Win in the-conversation not to sell me the car and I was only asking for the car price and if they can do a little bit better in the car price and somehow this is makes him upset I never experienced this at any dealership in my life. This is the first. everywhere I go, they will do whatever it takes to work with you to buy a car and make the customer happy

Very fast very good very good service

The sales manager Jeffrey and service rep. Dan, as well as the service manager which unfortunately i didnt get his name but Are really great people to deal with, they were very attentive to my issues and took care of them right away, I will stay a loyal customer of this dealershp thanks to them!!

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It was my first time bringing my Infinity for service to this dealership. The service department was impeccable and so impressive. From the time I walked in the door I was greeted with multiple smiles. Vanessa who assisted me was so ethical, professional, and warm welcoming like I’ve known her for years. Because of Vanessa Crespo, her associates, and mechanics I found a home for my vehicle. This service department is definitely “The Gold Standard “ in the business. Thank you so very much.

Fast service and great staff! Dan was exceptional, he went above and beyond to solve my car problems and even helpedme navigate the DMV website. He was a huge help, incredibly patient and just an overall great guy to work with. I know my car is in good hands with Devan Acura!

Wonderful service from salesman Dan and GM Jeff as we purchased a used MDX. Highly recommend this dealership.

My stepdaughter has a 2024 Integra (she's had it for 6 months) she bought from Stamford Acura but since we live closer to the Norwalk dealership, we brought her car there for a rim and tire repair, as well as a loud clicking noise. The service writer Donato that took the car in had asked her to text him the video of the clicking noise and that he would "forward it to the technician" I didn't hear anything all day from them so I called at 5pm to see what was going on. They advised me that the ... Read More

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Google - Jun 19, 2024

My stepdaughter has a 2024 Integra (she's had it for 6 months) she bought from Stamford Acura but since we live closer to the Norwalk dealership, we brought her car there for a rim and tire repair, as well as a loud clicking noise. The service writer Donato that took the car in had asked her to text him the video of the clicking noise and that he would "forward it to the technician" I didn't hear anything all day from them so I called at 5pm to see what was going on. They advised me that the rim and tire repair wasn't done because "the service writer left early sick" and his work "never got turned in" I am not sure how that could happen considering they checked the noise out (which they said it didn't make any noise when they test drove it) and all of the info was on the same ticket. So basically the car sat there all day, and nothing got done to it. I asked to speak to the manager and was put onto the phone with Doug, and explained to him how upsetting it was that the car had been there all day and nothing was done, and how I didn't even receive a call with an update and how unprofessional it was that nothing got done due to the service writer not "turning his work in" He wasn't extremely helpful but offered us to leave the car overnight and he would personally take it for a ride the next day to listen for the sound and he would schedule the guys to fix the rim and tire the next day, which they did. It turns out that the noise was from a squirrel getting into the car and stored a bunch of nuts, which wasn't covered under warranty and that we needed to bring the car to Stamford since that's where we got it from, which we did, and that's another long story. Either way, we won't be returning to the Norwalk dealership! Not only are they unprofessional but it's clear that the service manager could really care less about the inconvenience they had caused and actually seemed annoyed that he had to deal with it to begin with. Go to Stamford!

On March 26th I had my Acura MDX 2017 towed from Smittys to Acura Devan of Norwalk. Unable to be fixed at Smittys because they were sure it was some electrical and didn’t have Acura software. They checked everything and couldn’t find an issue. Before dropping my vehicle off I explained to Dan that I was on the highway driving and the Electric parking brake symbol, the symbol saying I was hit in the rear, the engine light came on, and a sign telling me to STOP when possible came on. I explained it must be something electrical because ... Read More

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Google - Jun 1, 2024

On March 26th I had my Acura MDX 2017 towed from Smittys to Acura Devan of Norwalk. Unable to be fixed at Smittys because they were sure it was some electrical and didn’t have Acura software. They checked everything and couldn’t find an issue. Before dropping my vehicle off I explained to Dan that I was on the highway driving and the Electric parking brake symbol, the symbol saying I was hit in the rear, the engine light came on, and a sign telling me to STOP when possible came on. I explained it must be something electrical because I had not been in an accident yet all the safety features were on. The biggest issue as explained to Dan was the electric parking brake being on. He said ok bring it in and we’ll take a look at it. I called once I knew the vehicle had been successfully towed to Acura, asked if they needed anything else from me. Dan replied no and that was the end of conversation. Before hanging up he said he will have it checked out first thing in the morning(27). March 27th came and I still hadn’t heard anything from Dan. I placed a call the afternoon of march 27th to see if they had got around to checking the truck out. At that time Dan explained that it was just brought in to be looked at and I should hear from him shortly. I received a call on 3/27 from Dan roughly around 5pm at which time he told me I needed a new transmission. I was told a new transmission would be a little over $9k and a used one would be almost 7k. I asked him was he sure the issues were being caused by the transmission and he stated yes. I asked are you sure he stated well the vehicle isn’t moving. I said yes but the electric brake is also on and I had no indication I needed a transmission. There was 0 warning signs. He said yeah it’s the transmission. I told him I would have to discuss things with my partner and get back to him because I’ve owned several Acuras and never had this issue. March 28th I called Dan to let him know I would be picking up the truck. He said well I was going to mention lastnight that I would shop around and see if I can get a better price. Hesitant I said ok. He later called back offering me several transmission options ranging from $2500 to a little $6k. He insisting the best offer we got for you is $6200, factory built, brand new, 36k/3 year warranty that’s the best you’re going to get Erica. I asked again over the course of the conversation, was he sure it was the transmission and I also expressed how I felt that was weird I needed a new transmission. I gave him to yes to do the transmission. 4/4 I got a call the transmission was received and will be installed, 4/5 I got the call it was ready, and 4/8 I picked up the truck. The phone call 4/5 was the truck was ready. I wanted to confirm the pricing and asked him to give me the total again. He said it would be $6215.03 plus tax. I then stated you said it would be $6215.03 including tax, installation, and out the door. Dan stated no I never include taxes in price. I stated you did and I stored it in my notes while we were having a conversation. He also continued on to mention some of the safety lights were still on and that would be an additional prices and 4 additional hours. Dan said let me see what DISCOUNT I can get and call you back. He called me back and left a message stating I AM A MAN OF MY WORD ITS GOING TO BE 6215.03 out the door including taxes. I grew very angry in my mind because he felt like he was doing me a favor and giving me a discount but I was really being ripped off. April 8th when I picked up the vehicle with my partner I noticed some of the original safety lights on plus additional ones that weren’t on when it was dropped off and I have a photo to prove it. I stated these lights being on were part of the original issues I was questioning, why would those lights be on. He couldn’t answer the question and told me he would be back he was going to get the technician. Both Dan and the technician tried to convince me and my partner that the car must’ve been hit. We again stated the truck was never in an accident.

2 Separate times they have messed an oil change in the last 2 years. I found drops of oil on my garage floor. First time they tried to use the excuse of "it must be old residual oil" and then apologized when they realized I knew that was nonsense. This time around they admitted that the rubber gasket on the oil filter was folded which caused a break in the seal. It's not about messing up. it happens, we are all human. It's about the extra 1-2 hours you have to take out of your own time to ... Read More

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Google - Mar 28, 2024

2 Separate times they have messed an oil change in the last 2 years. I found drops of oil on my garage floor. First time they tried to use the excuse of "it must be old residual oil" and then apologized when they realized I knew that was nonsense. This time around they admitted that the rubber gasket on the oil filter was folded which caused a break in the seal. It's not about messing up. it happens, we are all human. It's about the extra 1-2 hours you have to take out of your own time to go get something fixed that they did wrong in the first place. Not acceptable when they charge $110 each time. Lastly, I waited 3 days after leaving a voicemail to the manager of this location before putting this review in hoping for a call back...Nothing.

Devan has the best customer service i have ever seen they did excellent job with my 2020 acura rdx i am impressed with the amazing work i would say this was the best dealership of acura

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BUYER BEWARE!!!!! If I could give them a 0 I would. They talked us into buying a pre-owned engine with 63K miles on it for our 2012 MDX. It was making noise after 2 weeks of driving. We brought it back in and they wanted to charge us more for repairs. After a couple more months, we took it to another mechanic and he told us the engine had 123K miles on it, which was a complete shock to us. When I confronted Devan Acura, they told us that they ordered the wrong engine and that they told us they were putting an ... Read More

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Google - Mar 26, 2024

BUYER BEWARE!!!!! If I could give them a 0 I would. They talked us into buying a pre-owned engine with 63K miles on it for our 2012 MDX. It was making noise after 2 weeks of driving. We brought it back in and they wanted to charge us more for repairs. After a couple more months, we took it to another mechanic and he told us the engine had 123K miles on it, which was a complete shock to us. When I confronted Devan Acura, they told us that they ordered the wrong engine and that they told us they were putting an engine with 123K+ miles on it. To us, this is a COMPLETE LIE!! We would have never had put an engine with 123K+ miles on it in a used car that had 180K miles on it. It's no surprise that we now own a car that needs 10K worth or repairs. Would you trust these people? UPDATE: We just found out that the engine they sold us had flood damage! It was taken from a totalled car. They didn't mention one word to us on that either! I WOULDN'T TRUST THESE PEOPLE WITH AN OIL CHANGE. THEY SHOULD BE IN JAIL. We will pursue legal restitution including fraud charges.

Over the many years I've had my 2008 Acura TL serviced have I found the staff to be pleasant, helpful, informative and thorough. I would highly recommend Devan Acura of Norwalk to anyone interested in buying, leasing or servicing an Acura.

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As a long time customer of Devan Acura, it is unfortunate that I have to write this review. I have leased a new vehicle ever since 2004 I just would make a call to my salesperson Dan Russo and say "Have it ready" and return my current leases with a minimum14,000 miles and always in mint condition, at every turn in. So recently when picking up my new 2024 Acura MDX I was not informed that the remote start is now done by cellphone and there would be a $750.00 upcharge for key fobs with remote start. This is information that ... Read More

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Google - Feb 6, 2024

As a long time customer of Devan Acura, it is unfortunate that I have to write this review. I have leased a new vehicle ever since 2004 I just would make a call to my salesperson Dan Russo and say "Have it ready" and return my current leases with a minimum14,000 miles and always in mint condition, at every turn in. So recently when picking up my new 2024 Acura MDX I was not informed that the remote start is now done by cellphone and there would be a $750.00 upcharge for key fobs with remote start. This is information that I should should have been told by my salesperson Mr. Russo prior to the lease arrangement. It would have been the right thing to do. I feel blindsided and will no longer be a Devan Acura Customer. Mr. Russo, my sales person, and the GM, and even corporate had no interest at all in my situation and had not one ounce of concern about my loyalty as a long time customer.

very kind staff and 100 percent great service!!

My interaction with Jeffrey Pearce was absolutely awful! I had a deal in place with my sales rep who was off, and I was told to work with Jeff. From the moment I stepped in his office, he didn’t greet me and was rude and condescending. In fact so rude, I left the dealership and got a car from Lexus. I can’t believe a Sales Manager would talk to a an approved customer with a deal in place like this. Is this what Sales leadership look like? Wow

Easy experience from the sale process to picking up the car. Great job again.

I brought our 2019 Acura MDX in for regularly scheduled maintenance (30,000 miles) recently. The customer service desk was polite and professional in every respect (as usual). However, I had the tires rotated as customery. The Service Department apparently did not balance the tires before returning the vehicle to me. Now there is a very noticeable wobble when I drive. Bad for the tires. Bad for Devan Acura’s reputation. (Why pay the high dealer service department charges for this level of service?)

This review is for a car purchase. I worked with Rick Clark. Normally I don't write reviews but my experience here was so good and different than almost any customer experience I’ve had that I feel I have to give them a shot out. From the moment I walked in Rick Clark greeted me like a gentleman and helped me with the car I was interested in. He was patient, very knowledgeable and super pleasant to deal with and maybe most importantly for me, he was totally transparent with the numbers. He's been there for 20 years and ... Read More

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Google - Oct 3, 2023

This review is for a car purchase. I worked with Rick Clark. Normally I don't write reviews but my experience here was so good and different than almost any customer experience I’ve had that I feel I have to give them a shot out. From the moment I walked in Rick Clark greeted me like a gentleman and helped me with the car I was interested in. He was patient, very knowledgeable and super pleasant to deal with and maybe most importantly for me, he was totally transparent with the numbers. He's been there for 20 years and he certainly knows how to treat a customer - the ultimate professional! I am an analytical and skeptical shopper so I wanted to get all the numbers and all the fees, etc., and compute the payments and square the figures against an online auto calculator. Rick was fully transparent without me even having to push him to be so. On his own he provided a detailed spreadsheet with all the figures disclosed, everything!! All without going to his manager even once - he had it all at his fingertips! Simple! Beautiful! Only God knows why other dealerships still do all the silly dance and show of going to the 'manager' for the numbers or only having partial numbers to provide, this includes the other Acura dealerships in the area.. Long story short, if you are buying a car, you defintely want to deal with a guy like Rick, he went above and beyond to take care of me, delivered the deal that he offered me and even managed to get the color my wife wanted from another dealership within a few days of my decision to get the car. I give Devan Acura and Rick a 10/10! Excellent!

The best dealership honest and fairc

The service of this car dealership is really good. Ricky is a very good and skilled person. He will not raise the price casually again. The prices quoted are real and he is a trustworthy friend.

Jeffery and Rick were very pleasant during my lease renewal and had me in a new car very quickly. The whole process was seamless.

I went to Acura to compare the price of the MDX against the 3 other trucks I was only considering buying. I walked out with an MDX the same day. I buy cars obviously for the product itself but also for the way the people at the dealership present the vehicle and the principles both them and the dealership stand on. Rick is the perfect example of the experience every person should have at car dealerships in general. He was honest, transparent and loved where he worked for 20+ years. That statement itself already speaks to the principles of this Dealership. I ... Read More

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Google - Jun 27, 2023

I went to Acura to compare the price of the MDX against the 3 other trucks I was only considering buying. I walked out with an MDX the same day. I buy cars obviously for the product itself but also for the way the people at the dealership present the vehicle and the principles both them and the dealership stand on. Rick is the perfect example of the experience every person should have at car dealerships in general. He was honest, transparent and loved where he worked for 20+ years. That statement itself already speaks to the principles of this Dealership. I have had 20 years of experience buying cars for both myself, my wife and others and this experience was so perfect, I don't think Ill ever be able to compare to my previous. Unless they stop making Acura's, its going to be tough to move away from this dealership in the future. Big thank you to Rick and the staff for such a perfect transaction. As being someone new to the area, it was truly a great experience I cant rave about enough.

I've contacted them 2 weeks ago about my bank card being checked and linked to their business. This was a fraudulent attempt as I have never been to the USA. I contacted them to have my card unlinked from their system and left my phone number on the chat to be notified when this is done. Never received any notifications, I had to block my card before a holiday so I don't get charged which was not great. Very unreliable company.

Best acura dealership. Had an issue with my motor and got it replaced within a week or 2 with warranty. Customer service is the best. Would recommend this dealer 100%. Experience with them is always great. Free oil change and wash for life once you purchase a car with them.

My experiencing purchasing the car was unbeatable. However, Acura makes servicing the car incredibly long winded but not by fault of the dealership. Everyone I encountered was always patient, and compassionate towards me, an impatient, very stressed and confused customer. Thank you to Rick(my salesperson), Donato and Doug in the service department for their kindness in what I’m sure can be crazy work days.

Always meets my needs

I have been with Devan Acura over 20 years my service advisors are always very pleasant, and helpful when it comes to fixing my vehicles. They offer excellent customer support, and service.

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The best brand and dealership around. Purchased my fourth Acura today. Rick Clark is my guy. Professional, funny and gets what I need done, when I need it. We’ve become really good friends over the past 15 years.

Devan has been servicing my two MDXs for nearly 15 years. Excellent customer support, service, customer lounge - as well as timeliness. As an example - I had a service issue with my MDX today and Devan was able to get me an appointment and resolution within the same day!

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Rick Ottavi was the salesman and did an excellent job providing all the information I requested. Overall, I would say this was a very pleasant buying experience.

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Had an amazing experience here buying my 2023 MDX. Hopefully this relationship continues so splendidly for awhile. I have a feeling it will what with the free oil changes and car washes! Rick Clark was our salesman and a total gentleman and the most un-selly salesman ever. Just like a good friend you'd hang out with who happens to have access to awesome cars for you.

I purchased a ’19 MDX A-Spec from Westchester of Acura in 2021. Fast forward, 18 months…. The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few tries and finally it started but now gear won’t shift. Called Westchester and was advised I can go to any Acura dealer since the car is still under warranty ( I am from CT). So, I took it into Devon Acura in Norwalk, I don’t know if it was the worst mistake or an eye opener; 3 weeks later and $1600 out of pocket, because ... Read More

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Google - Jan 30, 2023

I purchased a ’19 MDX A-Spec from Westchester of Acura in 2021. Fast forward, 18 months…. The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few tries and finally it started but now gear won’t shift. Called Westchester and was advised I can go to any Acura dealer since the car is still under warranty ( I am from CT). So, I took it into Devon Acura in Norwalk, I don’t know if it was the worst mistake or an eye opener; 3 weeks later and $1600 out of pocket, because Devon of Acura advised me the car had previously been in an accident and had collision repair work done on the car which was not noted to Carfax the manufacturer warranty voids! 2 HUGE legit Acura Dealers on he says, she says… I then went to Westchester Acura and advise them of the issue as Devon of Acura did not repair the car as it stalled again on the highway not even 24 hours after I took it off the lot and was told I should have just had the car tolled to the original Dealer for repair or I can bring it back to them to diagnosis free of charge. The car sat in your lot for 3 weeks!!!! And I paid over $1k for labor and $400 for parts????... I called Acura warranty and was advise this is a idle recall on the car ! A friend who is also a mechanic advise this also sounds like Acura’s KNOWN issue with the electrical component failure.

I purchased a ’19 MDX A-Spec from Westchester of Acura in 2021. Fast forward, 18 months…. The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few tries and finally it started but now gear won’t shift. Called Westchester and was advised I can go to any Acura dealer since the car is still under warranty ( I am from CT). So, I took it into Devon Acura in Norwalk, I don’t know if it was the worst mistake or an eye opener; 3 weeks later and $1600 out of pocket, because ... Read More

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Google - Jan 28, 2023

I purchased a ’19 MDX A-Spec from Westchester of Acura in 2021. Fast forward, 18 months…. The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few tries and finally it started but now gear won’t shift. Called Westchester and was advised I can go to any Acura dealer since the car is still under warranty ( I am from CT). So, I took it into Devon Acura in Norwalk, I don’t know if it was the worst mistake or an eye opener; 3 weeks later and $1600 out of pocket, because Devon of Acura advised me the car had previously been in an accident and had collision repair work done on the car which was not noted to Carfax the manufacturer warranty voids! 2 HUGE legit Acura Dealers on he says, she says… I then went to Westchester Acura and advise them of the issue as Devon of Acura did not repair the car as it stalled again on the highway not even 24 hours after I took it off the lot and was told I should have just had the car tolled to the original Dealer for repair or I can bring it back to them to diagnosis free of charge. The car sat in your lot for 3 weeks!!!! And I paid over $1k for labor and $400 for parts????... I called Acura warranty and was advise this is a idle recall on the car ! A friend who is also a mechanic advise this also sounds like Acura’s KNOWN issue with the electrical component failure.

I purchased a ’19 MDX A-Spec from Westchester of Acura in 2021. Fast forward, 18 months…. The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few tries and finally it started but now gear won’t shift. Called Westchester and was advised I can go to any Acura dealer since the car is still under warranty ( I am from CT). So, I took it into Devon Acura in Norwalk, I don’t know if it was the worst mistake or an eye opener; 3 weeks later and $1600 out of pocket, because ... Read More

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DealerRater - Jan 28, 2023

I purchased a ’19 MDX A-Spec from Westchester of Acura in 2021. Fast forward, 18 months…. The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few tries and finally it started but now gear won’t shift. Called Westchester and was advised I can go to any Acura dealer since the car is still under warranty ( I am from CT). So, I took it into Devon Acura in Norwalk, I don’t know if it was the worst mistake or an eye opener; 3 weeks later and $1600 out of pocket, because Devon of Acura advised me the car had previously been in an accident and had collision repair work done on the car which was not noted to Carfax the manufacturer warranty voids! 2 HUGE legit Acura Dealers on he says, she says… I then went to Westchester Acura and advise them of the issue as Devon of Acura did not repair the car as it stalled again on the highway not even 24 hours after I took it off the lot and was told I should have just had the car tolled to the original Dealer for repair or I can bring it back to them to diagnosis free of charge. The car sat in your lot for 3 weeks!!!! And I paid over $1k for labor and $400 for parts????... I called Acura warranty and was advise this is a idle recall on the car ! A friend who is also a mechanic advise this also sounds like Acura’s KNOWN issue with the electrical component failure.

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At the end of the day, what dealership would you really recommend? I guess, like everything in life, one ought to be extra careful when dealing with auto dealers - with regards to Devan Acura in Norwalk, CT - I have lost complete confidence in their ability to service your car honestly, they are only concerned with making money (a la, the printer cartridge model). I got my car serviced recently, gypped is the word that comes to mind..... will be super extra careful next I go to a dealership - I was made to spend money on stuff that ... Read More

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DealerRater - Dec 30, 2022

At the end of the day, what dealership would you really recommend? I guess, like everything in life, one ought to be extra careful when dealing with auto dealers - with regards to Devan Acura in Norwalk, CT - I have lost complete confidence in their ability to service your car honestly, they are only concerned with making money (a la, the printer cartridge model). I got my car serviced recently, gypped is the word that comes to mind..... will be super extra careful next I go to a dealership - I was made to spend money on stuff that I really did not ne

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Excellent customer support, service, and timeliness! Everyone was helpful, patient, and committed to fixing my service issue. Thank you!

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I am impressed by the top class Service I received today. I walked in and was assisted immediately with my vehicle. I have to say Dan Pangia was just hands down awesome! Very thorough with explaining the diagnostic and just had a caring attitude. Thanks!

Had a 10 am appointment for a RDX oil change , arrived early, after checking saw attendant get in the vehicle and move it.. 11 am I see my vehicle parked in a area that I assumed it was done.. Went to the service desk and found out it hadn’t been touched . Now a Seinfeld episode kicks in .. I say I had a 10 am appointment’ to which service replied, good thing you had an appointment , because if you didn’t, the wait is longer.. Key Word WAIT.. At 11:30 my RDX had not moved, and I went back to the service desk , asked ... Read More

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Google - Sep 13, 2022

Had a 10 am appointment for a RDX oil change , arrived early, after checking saw attendant get in the vehicle and move it.. 11 am I see my vehicle parked in a area that I assumed it was done.. Went to the service desk and found out it hadn’t been touched . Now a Seinfeld episode kicks in .. I say I had a 10 am appointment’ to which service replied, good thing you had an appointment , because if you didn’t, the wait is longer.. Key Word WAIT.. At 11:30 my RDX had not moved, and I went back to the service desk , asked for my keys and left.. There I am Georgia Tags, purchased from Acura Columbus OH , and Devan may have had more important customers than me.. Acura Columbus is as a Five Star Hotel for Service and I schedule my service around visits to Dublin OH I spend half my time in CT or Georgia so.. When it comes time to acquire the Electric Acura .. Devan can Wait..

Got a 2016 Acura ILX. Had to bring the car in 3 times within the firat year of having the car because of old batteries they put in the car. Went in another time because my emergency break got stuck, which they claimed they fixed. Now back here again because of the same issue and now they claim they have to replace the emergency break. Are the mechanics not doing their job? Now my car will be there for another week or so and no loaner car to offer.

Everyone is a consumer. When we go shopping, we see a price and ask ourselves is this a fair price and can I afford it. However, when it comes to purchasing a car, we see the price and then we ask ourselves, how can we keep ourselves from being cheated and gouged on price. In general, nobody begrudges anyone from making a profit either. The fact that dealerships are making record profits, charging 10, 15, 20% above MSRP, which is already higher than invoice (what they pay), and treating customers as though they are doing the customers a favor in selling them a ... Read More

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Google - May 3, 2022

Everyone is a consumer. When we go shopping, we see a price and ask ourselves is this a fair price and can I afford it. However, when it comes to purchasing a car, we see the price and then we ask ourselves, how can we keep ourselves from being cheated and gouged on price. In general, nobody begrudges anyone from making a profit either. The fact that dealerships are making record profits, charging 10, 15, 20% above MSRP, which is already higher than invoice (what they pay), and treating customers as though they are doing the customers a favor in selling them a car, it makes the whole experience absolutely lousy. Devan Acura does not do that. They're the exact opposite. Daniel LaRusso and Rick Ottavi are straightforward. They know the cars inside and out. You're not talking to someone who knows less about the cars than you do. You're interested in a vehicle and a price quote? They'll talk to you about it on the phone. They're not saying come on down to the dealership and then we'll go over the numbers. They're not looking to waste your time in the same way they wouldn't want their time wasted. Everyone else charging MSRP + 10 to 20%? They're selling at MSRP. Is selling at MSRP a problem? No, if you've got fewer cars to sell, they have to be sold at a higher price if you want to keep the dealership afloat and let them keep a roof over their heads. Interested in residual value and money factor on a lease? They'll tell you the numbers and won't hide it to try to hide the excess profit margins that other dealers are charging and trying to make. In shopping for a new mid-size SUV for my family, I looked at 7 different makes, and 1-2 models for each make and I communicated with 2-3 dealerships for each manufacturer before settling down on deciding between a Subaru Ascent, Toyota Highlander, Hyundai Palisade, and Acura MDX. I've dealt with 3-5 dealerships for each of these make/models across New Jersey, Connecticut, and New York. Rick and Dan have been straightforward in every communication. They follow the golden rule and treat others the way they would like to be treated themselves. In a world where car dealers are often stereotyped as sleazy salesman, Rick and Dan are a pair of honest guys looking to sell you a good car. These are the right guys to get an Acura from.

Everyone is a consumer. When we go shopping, we see a price and ask ourselves is this a fair price and can I afford it. However, when it comes to purchasing a car, we see the price and then we ask ourselves, how can we keep ourselves from being cheated and gouged on price. In general, nobody begrudges anyone from making a profit either. The fact that dealerships are making record profits, charging 10, 15, 20% above MSRP, which is already higher than invoice (what they pay), and treating customers as though they are doing the customers a favor in selling them a ... Read More

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DealerRater - May 2, 2022

Everyone is a consumer. When we go shopping, we see a price and ask ourselves is this a fair price and can I afford it. However, when it comes to purchasing a car, we see the price and then we ask ourselves, how can we keep ourselves from being cheated and gouged on price. In general, nobody begrudges anyone from making a profit either. The fact that dealerships are making record profits, charging 10, 15, 20% above MSRP, which is already higher than invoice (what they pay), and treating customers as though they are doing the customers a favor in selling them a car, it makes the whole experience absolutely lousy. Devan Acura does not do that. They're the exact opposite. Daniel LaRusso and Rick Ottavi are straightforward. They know the cars inside and out. You're not talking to someone who knows less about the cars than you do. You're interested in a vehicle and a price quote? They'll talk to you about it on the phone. They're not saying come on down to the dealership and then we'll go over the numbers. They're not looking to waste your time in the same way they wouldn't want their time wasted. Everyone else charging MSRP + 10 to 20%? They're selling at MSRP. Is selling at MSRP a problem? No, if you've got fewer cars to sell, they have to be sold at a higher price if you want to keep the dealership afloat and let them keep a roof over their heads. Interested in residual value and money factor on a lease? They'll tell you the numbers and won't hide it to try to hide the excess profit margins that other dealers are charging and trying to make. In shopping for a new mid-size SUV for my family, I looked at 7 different makes, and 1-2 models for each make and I communicated with 2-3 dealerships for each manufacturer before settling down on deciding between a Subaru Ascent, Toyota Highlander, Hyundai Palisade, and Acura MDX. I've dealt with 3-5 dealerships for each of these make/models across New Jersey, Connecticut, and New York. Rick and Dan have been straightforward in every communication. They follow the golden rule and treat others the way they would like to be treated themselves. In a world where car dealers are often stereotyped as sleazy salesman, Rick and Dan are a pair of honest guys looking to sell you a good car. These are the right guys to get an Acura from.

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Service is very bad.

My review potentially could be a 5 star but since I did not have warranty, the service department is terribly over priced and will not work with you. Paid $232 just for them to tell me my fuze box is broken and if I want it fixed it will be an additional $1,300 ( $500 material $800 labor). On top of that it took them 3 days to figure that out. On the second day, I get a phone call telling me that the technician called out so I have to wait another day. Instead of offering me a rental car for the inconvenience, I just had ... Read More

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Google - Feb 24, 2022

My review potentially could be a 5 star but since I did not have warranty, the service department is terribly over priced and will not work with you. Paid $232 just for them to tell me my fuze box is broken and if I want it fixed it will be an additional $1,300 ( $500 material $800 labor). On top of that it took them 3 days to figure that out. On the second day, I get a phone call telling me that the technician called out so I have to wait another day. Instead of offering me a rental car for the inconvenience, I just had to deal with it. Private mechanic will be far cheaper. Moral of story is do not take your car to the dealership if you do not have warranty.

Had my 2005 Acura MDX checked since my engine light was on. I was advised that it needed valve adjustment which I gave them the go signal to repair. 4 days passed no word from them that I had to call for updates. Nobody seems to know about my vehicle until 2 hours later when they claimed it was fixed. As soon as I got it check engine light still on. Complained about it and was told to bring it in. Next diagnosis was too much carbon build up in engine needs a new engine. Really didn't notice that the first time ( ... Read More

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Google - Dec 30, 2021

Had my 2005 Acura MDX checked since my engine light was on. I was advised that it needed valve adjustment which I gave them the go signal to repair. 4 days passed no word from them that I had to call for updates. Nobody seems to know about my vehicle until 2 hours later when they claimed it was fixed. As soon as I got it check engine light still on. Complained about it and was told to bring it in. Next diagnosis was too much carbon build up in engine needs a new engine. Really didn't notice that the first time ( which fortifies my belief they didn't look at it!). Brought it to my trusted mechanic ( which I should have done the first place). Did valve adjustment. Now my Acura runs great with no check engine light. What terrible service even for a loyal customer for 16 years.

Great Service from the minute you walk in the door!! I was kept informed and made aware of any other needed work. I am a Happy Customer

Professional and courteous

Excellent service experience, I have Always brought my suv to to this dealership for service. Donato is excellent. I will always bring my car here for service.

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I highly recommend Salesman Dan LaRusso at Devan Acura. I spoke to Dan over the phone and purchased a new 2021 Acura RDX without any stress or aggravation. I was referred to Dan and Devan Acura by family members, all of who had fantastic experiences with their purchase. I was a bit reluctant to make a purchase without going into the dealership, but since I live in Iowa, I had no other choice. The phone experience was excellent, but the delivery to me in Iowa was even better. Top notch service by experienced car professionals. Dan was awesome and did not ... Read More

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Google - Oct 6, 2021

I highly recommend Salesman Dan LaRusso at Devan Acura. I spoke to Dan over the phone and purchased a new 2021 Acura RDX without any stress or aggravation. I was referred to Dan and Devan Acura by family members, all of who had fantastic experiences with their purchase. I was a bit reluctant to make a purchase without going into the dealership, but since I live in Iowa, I had no other choice. The phone experience was excellent, but the delivery to me in Iowa was even better. Top notch service by experienced car professionals. Dan was awesome and did not miss a single detail. I wish I would have done this sooner, because my new RDX is amazing!!! Thank you Dan for the great experience!!! I never thought I would ever say that about a car dealership!!!

Such a courteous group of people here. The entire team make every experience pleasant!

Dan LaRusso is the man you want to buy your next car from. Dan is incredibly honest and exceeds every expectation he sets. He got us a better deal then the other dealerships for our ILX. He said it could take 3 days to get the car transferred to Devon Acura yet had the car within 1 day. He was incredibly responsive and detail oriented throughout the entire process. We literally couldn't ask for or imagine a better experience. Even post purchase Dan has always been there. If your considering an Acura you need to call Devon Acura and ask for ... Read More

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Google - Aug 22, 2021

Dan LaRusso is the man you want to buy your next car from. Dan is incredibly honest and exceeds every expectation he sets. He got us a better deal then the other dealerships for our ILX. He said it could take 3 days to get the car transferred to Devon Acura yet had the car within 1 day. He was incredibly responsive and detail oriented throughout the entire process. We literally couldn't ask for or imagine a better experience. Even post purchase Dan has always been there. If your considering an Acura you need to call Devon Acura and ask for Dan LaRusso!

I purchased an Acura MDX from Dan LaRusso in 2004 and the experience was fantastic. I since retired and moved to Florida and began shopping for a new MDX. The dealerships in Florida lacked professionalism, product knowledge, and I became extremely frustrated with incompetence. I called Devan Acura and found that Dan was still working there after all these years, and that is a rarity in the car business. I told Dan what I wanted to do, and we had a deal put together over the phone within minutes. You have to like that dealership and salesman in order to drive 1200 ... Read More

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Google - Aug 19, 2021

I purchased an Acura MDX from Dan LaRusso in 2004 and the experience was fantastic. I since retired and moved to Florida and began shopping for a new MDX. The dealerships in Florida lacked professionalism, product knowledge, and I became extremely frustrated with incompetence. I called Devan Acura and found that Dan was still working there after all these years, and that is a rarity in the car business. I told Dan what I wanted to do, and we had a deal put together over the phone within minutes. You have to like that dealership and salesman in order to drive 1200 Miles each way. I’m a customer for life now!!! They don’t play stupid games, and the deliver what is promised. Dan did a great job and knows his product, which too, is so rare today. Thank you Dan and Jeff at Devan Acura for top notch performance!!! Update September 30, 2022. Another Fantastic experience here at Devan Acura!!! Certified 2022 MDX in Apex Blue.

My wife brought the vehicle in for service. Said everyone was polite and professional. She had to bring our little dog with her and she said they were very receptive of the dog and ensured the dog had water and plenty of attention. Guess they are pet lovers there. Needless to say it made her day feeling welcomed and got great vehicle service.

Terrible experience - arrogant sales staff who does not shy away from insulting customers if they are exploring best alternatives for value for their money. Never considering this dealership again.

Terrible experience - arrogant sales staff who does not shy away from insulting customers if they are exploring best alternatives for value for their money. Never considering this dealership again.

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terrible experience with their sales team. They tell you one price for you to come in and then before you sign the contract, they tell you the price was a mistake. Don't waste your time on this dealership. The manager provided a very poor customer service.

Management is very rude. Terrible service.

I recently had a bad experience at an Acura dealership in Norwalk Connecticut. My oil pan was leaking on my Acura TL so I took it in to get the oil pan changed at the same time Acura recommended to do the timing belt and water pump so I got the job done. After the job was completed my engine started knocking Acura recommended to do a valve adjustment. After the job was completed the engine was still knocking so they misdiagnosed my car and I still had to pay for the job. After 500 to 800 miles after oil pan and ... Read More

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Google - Apr 22, 2021

I recently had a bad experience at an Acura dealership in Norwalk Connecticut. My oil pan was leaking on my Acura TL so I took it in to get the oil pan changed at the same time Acura recommended to do the timing belt and water pump so I got the job done. After the job was completed my engine started knocking Acura recommended to do a valve adjustment. After the job was completed the engine was still knocking so they misdiagnosed my car and I still had to pay for the job. After 500 to 800 miles after oil pan and timing belt was changed my engine oil was completely dark sliver with metal shavings in my oil. Acura came to me and stated my rod bearing in the engine were bad and they would need to be replaced. Acura knew before job was performed there were no metal shaving in my oil. My car has never had any knocking noise or metal shaving before the service was performed. I’ve always done the oil changes on time my oil has always came out clean. I have all the service records to prove that there was never any metal shaving in the oil. Acura denies rod bearing weren’t touched when oil pan was changed. I’ve spent a lot of money here to find out after all that work was completed my engine was done and I was told I needed to rebuild or replace engine. Acura knows I was not happy I told them my engine has never knocked before. I’m trying my best to resolve this problem. All Acura can do for me is give me a free oil change my next visit. I will not take my car here again my car was destroyed here. Also when I tried to speck to the service manger Donato he did not want to help me I asked to speck to a general manger about my situation Donato hanged up on my face!

So I brought my vehicle there for service couple weeks ago . I found out that they had to keep my car there while the work was being completed. The night of me leaving my car there I received an notification on my phone that my car has been started.. The weird thing was it was started at 2 am .. so I am like why is my vehicle being started at this time. Meaning it was taken off Acura Property(pictures below) Then I get another alert about my battery.. my battery is in critical state please see a mechanic. So not ... Read More

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Google - Jan 11, 2021

So I brought my vehicle there for service couple weeks ago . I found out that they had to keep my car there while the work was being completed. The night of me leaving my car there I received an notification on my phone that my car has been started.. The weird thing was it was started at 2 am .. so I am like why is my vehicle being started at this time. Meaning it was taken off Acura Property(pictures below) Then I get another alert about my battery.. my battery is in critical state please see a mechanic. So not I am like What is the world is going in with my car.. I waited to hear from them about when to pick up my car. I received the call that my car is ready to be picked up and my daughters and I is waiting in the loaner, I get out to head into the dealership and the mechanic guy waves me down and tell me to let Donato know that my car is not starting.. I’m like what so now everything is coming back to me about the notifications I was receiving about my car while it was at the dealership.. How my car has started at trip at 2am How my device was unplugged. How my battery is in a critical state. As you can see below my battery never had an issue. Donato words was make sure you go straight home, so the car don’t stop on you.. In my head I’m like who wants to be driving about being worried .. I never had this problem before he said he didn’t know.. I am a mother of two girls I work very hard and I understand I am a female walking into a dealership asking them to help me with my repairs and they do this.. Who had my car ? Why was it taken off the property? What did you guys do to my battery? They was not expecting me to have a Device in my car that kept me alerted. I have not really drove my car due to my being afraid that it might stall on me.. I am still paying off this car you think I need extra issues..

I'm always baffled by salespeople (dependent upon commissions) to accommodate customer requests. Test drove an impressive ILX, but then requested test driving TDX model, which salesman Dan expressed reluctance in having to move two other vehicles. As a cash customer with checkbook in hand, I am opting to shop another Acura dealership hopefully more amenable to fulfill. Consultative sales training would be an asset here.

I have nothing but high praise for this Dealership. Purchased my first Acura from here in 1991 & have been coming back ever since. I have nothing but the highest praise for the Service Department. I appreciate the superb attention that I & my car(s) get when brought here. They really care about their customers. I have worked very closely with Donato, Earl & Ralph in service & yes, I am on a first name basis. They all work to ensure that only the necessary services are performed & the pricing is very fair & competitive. Each time I have ... Read More

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Google - Oct 16, 2020

I have nothing but high praise for this Dealership. Purchased my first Acura from here in 1991 & have been coming back ever since. I have nothing but the highest praise for the Service Department. I appreciate the superb attention that I & my car(s) get when brought here. They really care about their customers. I have worked very closely with Donato, Earl & Ralph in service & yes, I am on a first name basis. They all work to ensure that only the necessary services are performed & the pricing is very fair & competitive. Each time I have brought my car in for service, I am always greeted professionally & courteously. They work very hard to accommodate needs & scheduling. Once everything is completed, I usually check out with Paula at Customer service who is extremely nice. A lot of things other car dealerships are practicing, Devan Acura has been doing for years. I am very grateful for the attention & service provided to me over the years from Sales (Dan) Service (Donato, Earl & Ralph) & Svc Coordinator (Paula). To the others who I see in passing in the waiting area, thank you for always providing a friendly greeting. I will continue to use this Dealership; I only wish I could give them more than 5 stars.

We had a wonderful experience working with Rick Ottavi at Devan Acura. Ric is very pleasant, knowledgeable and patient. My wife Trina and I are very pleased with the information provided by Rick and also the final purchase. Thanks Ric and Devan Acura

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This is the first time I can actually say I am pleased with Acura. I purchased a used 2012 Acura RDX in October of 2019. I arrived to the dealership ready and eager to finally buy my first dealership car. I talked to someone inside about my price range and then he brought me out to take a look at a car someone has just traded in. It seemed like someone nice for my price range, so I caved and decided it would be a good idea. We went back in and started to fill out all the paperwork. They told me ... Read More

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Google - May 5, 2020

This is the first time I can actually say I am pleased with Acura. I purchased a used 2012 Acura RDX in October of 2019. I arrived to the dealership ready and eager to finally buy my first dealership car. I talked to someone inside about my price range and then he brought me out to take a look at a car someone has just traded in. It seemed like someone nice for my price range, so I caved and decided it would be a good idea. We went back in and started to fill out all the paperwork. They told me they wanted to patch up some rips in my seat from the previous owner and change out the fluid and oil. A few days later I was back to pick up my new car. After about a week I started to hear strange noises when I changed gears. About a month into having the car I went back to the dealership expressing my concerns and they told me it was just the sound of the turbo I was hearing. I've never owned a car with turbo so I figured they knew best. I still continued to hear noises which precceeded to get worse and worse. Yet again I brought the car back into be seen. To my surprise they still couldn't "duplicate" the noise I was hearing. So again I left. Now I start to notice a strange noise with my locks. Around this time my maintenance light came (due to needing oil change.) Again I brought the car back. This time the were able to hear the noise coming from the lock system but nothing else. After another visit and oil change they finally realized my swaybar needed to be replaced. I felt as if I should not have to pay for this since I mentioned multiple times I felt like there was something wrong. So they honored my word and took care of the cost which I appreciate. Now I'm back again for yet another oil change. I was greeted by DONATO (hopefully I'm spelling your name right.) He asked me how everything was going since he knew a bit about my situation from being there so many times. So I expressed the frustration I was having. I understand that I bought a used car but all the issues I was having I didn't expect to deal with from buying from a dealership. This time I mention how the patch work on my seat was coming apart and the trim on my back seat had been falling off. (which I never realized because I don't usually ever have passengers in the back). I expressed all my concerns and he actually listened. He went step by step in detail going over all my concerns and even going out to the car to look for himself. He actually seemed to car about my feelings and overall safety. Thank you for your time and patience and for actually making me feel like I was taken care of! Wish I delt with him every time I had an issue. IT'S PEOPLE LIKE DONATO THAT DESERVE A RAISE. THANK YOU!!

Mr. Gonzalez is brilliant in customer service and all employees should learn from him . When a covering lady stressed me out by giving false information about charges he exactly new what to do and turn the situation quickly for excellent again . This dealership should be proud of having an employee like him ! I’m very demanding person and he exceed my needs completely!

Horrible customer service! Will never lease another car from this dealership.

Great customer service!!!

Would buy from them again , great customer service and honest price m. Dealership worked with the finance company to secure my deal and won by being customer obsessed.

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Worst experience I ever had with a car dealership!!! Buyer beware... Avoid this dealership!!!!!

Go to any other Acura Dealership,,,,, They do not look out for their customers!! Total crooks.. Buyer beware.. Management are very shady people. Avoid this Dealership!!!!!!

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I have been driving and leasing Acura since 1999. I however never had to go through the lease maturity process at the end of my lease since I always leased another one. For the first time I ended my lease without leasing a new one because I just wasn’t going to be in the market for a few months due to my son going to college and me using his car for a while. Norwalk Acura tried to make the process very painful. I stayed on the ball with every step: inspection, mileage check, filling out the paperwork, paying all ... Read More

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Google - Aug 27, 2018

I have been driving and leasing Acura since 1999. I however never had to go through the lease maturity process at the end of my lease since I always leased another one. For the first time I ended my lease without leasing a new one because I just wasn’t going to be in the market for a few months due to my son going to college and me using his car for a while. Norwalk Acura tried to make the process very painful. I stayed on the ball with every step: inspection, mileage check, filling out the paperwork, paying all the dues on time, I dropped off the car one day earlier than the lease maturity date and got all the paperwork for the drop-off and ending the lease. 2 months later I saw that my credit score has dropped significantly compared to the score I have had for many years. After digging in, I learned that Norwalk Acura never submitted my paperwork so Acura financial continued to charge me monthly leas fee plus late fee plus finance fee without mailing or emailing about it. I have been on the phone daily with Acura and rectified things and they said it will take about a week to fix my credit score even though I paid off the balance and I did nothing wrong and it was all Acura’s fault. So now I have officially stopped being an Acura customer and have switched to BMW and love my new 430. I suggest you all do the same. BMW of North Haven is amazing with their white glove service. Something that Acura used to be.

I started going to Devon Acura in 2012. I have had nothing but great service. Ask for Nick. He always takes good care of you. In 2016 my shocks went out very early, only 50,000 miles. Unfortunately they were our of warranty due to the age of the car. However, they made a special call to Acura asking them to make an exception due to the low miles. They got them covered, saving me a lot of money. Reading the reviews it looks like they had some troubles in 2012 but I can say that they have gone out of their way to take ... Read More

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DealerRater - Aug 15, 2018

I started going to Devon Acura in 2012. I have had nothing but great service. Ask for Nick. He always takes good care of you. In 2016 my shocks went out very early, only 50,000 miles. Unfortunately they were our of warranty due to the age of the car. However, they made a special call to Acura asking them to make an exception due to the low miles. They got them covered, saving me a lot of money. Reading the reviews it looks like they had some troubles in 2012 but I can say that they have gone out of their way to take care of me during the time I have been using them.

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